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I called the customer service (855-747-3439) to inquire about their 45 day return policy. The associate commented that this was to prevent them from becoming a rental/use and return kind of company - answer to a question I never posed. He provided further details on things that cannot be returned and gave me an example of toothbrush. He must think that either I am a child or have never purchased anything. What's frustrating is that this is a $200 product I was inquiring about. I called the corporate office to provide my feedback, who happened to be listening to the call. They told me that I didn't let the employee explain fully - in other words I need more toothbrush examples. ** Feedback to iReliev - no one has time to sit around and waste - be quick, precise, and polite. ** Feedback to those wishing to buy: Be wary of the kind of after sale service you'll receive, considering the pre-sale interaction was really bad. Imagine getting stuck with a $200 product that doesn't work.