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Had a black box with Ingenie for a year and have no complaints. Did a lot of night driving but this didn’t negatively impact my score, as I was assessed on the quality of my driving. I also got discounts every quarter based on how well I’d been driving. As a new driver the regular feedback assessing how I drive was helpful. A shame I couldn’t renew for another year, but I highly recommend them.

Amazing service from ingenie. Couldn’t renew with them this time what a shame! Great insurer for new drivers and black box isn’t that strict, but they make sure they tell you what you need to improve on. Thanks for insuring me for one year ingenie you’ve been great!

I got a quote from Ingenie and they came out as the cheapest. I didn't necessarily want a box because I was overly stressed about the box being strict, disruptive and possibly getting my insurance cancelled but after some reassurance hearing that Ingenie has some leniency and no curfew for driving at night, I was a lot more relieved and safe to say, as long as you're not driving like an absolute melon and driving moderately, they are actually quite lenient and good with it. They couldn't care less what time you drive at and despite having had lots of melons cause me to brake harshly and take evasive action, I've still gotten decent reports back for the most part, same with cornering although it can be quite sensitive so I would recommend taking corners steady. Acceleration is fine as well although they aren't too happy with you exceeding the speed limit by over 15-20mph but it seems that they'll only give you a dangerous message if you're doing well above the speed limit and consistently doing so to the point where if Mr Plod catches you, you'll lose your licence anyway. Nonetheless I am not trying to encourage speeding and am simply stating how Ingenie deals with speed because for a telematics company, they're quite sensible. I hear a lot of people saying their telematics causes a headache for them just doing 1mph over. I think Ingenie knows that people will almost certainly exceed the speed limit to an extent and are fine as long as you're not being silly with it. Their customer service is very good and friendly, certainly helpful as well. It was very easy to plug the box in and they helped to confirm that the box was plugged in as well. They were also straightforward and helpful when it came to adding more miles to my quote even though it was quite pricey. And here I have several issues with Ingenie; one thing that disappointed me was them axing their monthly discounts not that long ago; they were still the cheapest quote for me regardless but I just think it was something that made Ingenie stand out. Another problem that I have is that they don't allow modifications at all and seem to be dead strict on it so I'm not sure if I will be with Ingenie next year unfortunately as I would like to retain my Focus and do some work upon it after I gain more experience and although they have certainly started off well for me, I've heard of people saying that even spray painted rims and tinted windows cause headaches for them which I find to be a big push away so unless I can entice myself enough because of a good renewal quote or sticking to stock, it might be difficult for me moving forwards. Another thing I'm not the biggest fan of is them not providing much at all for driving abroad, it only covers third party for 14 days so I find that a bit disappointing, I would ideally like to have more time and fully comprehensive insurance because it would be great to drive to other places in Europe moving forwards, as well as have that time and protection. Overall however I am satisfied with Ingenie so far, I know some people may be iffy with going for a box and I certainly felt that way at the beginning but what I will say for Ingenie at the very least is that their box isn't that bad if you drive moderately and it does give you leeway for quite a few mistakes and mess-ups. If you're fine with a box and it's going to save you racks then you should at least consider it. I have a bit of experience with the company having been with them for half a year now and the experience has generally been pretty fine, I can drive around safely insured and although I have certain troubling matters with a few of the company's lack of luxuries, a humble 4-star is very fair. Hopefully after I get my first NCD, I will come back to this review and reflect on whether I had a good experience or not because so far, I'm pretty satisfied.

We have insurance and black box (which was easily fitted) and pretty straight forward to use. We have been getting regular feedback and today i queried a speed issue. They gave me the time, the speed limit and the speed the car was going. Now i understand the road and the limit i can address with my son Personally found the service really great. All dealt with be Megan one of the Customer Service Executive

Had an issue with the driving app contacted ingenie customer services and was sorted within minutes never had an issue with them apart from the app which was easily sorted, good insurance company and great customer service by Megan.