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Cancelled my booking with them over the phone the same day as booking. Was honest about the reason and told them that they have poor online reviews and it scared me into booking with someone else. They did not charge me and were very polite.

(September 8 2019) - new update. After many conversation with an agent called VICTOR, I was able to get all the refunds for my different flights cancellation. Victor called me back many times to provide me an update and make sure I received the refunds. In the end, the initial error was on my end for not reading the fine prints of the reservation which was written the 12th and not the 15th as I wanted. So... I will give you a 4 star (not 5 because of all the time I wasted on this) because of you Victor and I may in the end eventually try your services one day. Thank you for solving this. (august 320th) Update!!! After some communication with them I did get a refund on my initial flight. So as promise I am updating my 1* to 3*. Am still trying to get a refund on some service fees. Let's see how it goes. Seems like the customer service of the web site is better than the agent from the phone service of the same site... weird. Well another victim of their scam!!! (no more) I booked a flight on a date and when I paid and got the confirmation the date was not the right one. Called and they kindly (ya right) help me by booking the right flight at double the price that is listed on their site. Called again to cancel everything but guess what... no can do was their answer. I have to fall back on Visa for a fraud complaint. STAY AWAY FROM THEM AT ALL COST ....

U9GH2A Carol Jamieson George Nike was very helpful in assisting me with my booking to New Orleans for September. He helped me find the most economical flights and also gave me an additional discount ! Thank You !

Agent, Lucas Gurung, was very helpful and kind! Very friendly and kept great conversation.

Adam was terrific. I really appreciate his help. You should have more customer service agents like him! Unfortunately, I was not able to see the booking option where I could have added my BNR # so I am putting my booking number here 88259389