ADT Home Security Alarm System – Cashback, Rebates & Rewards

Somehow this company has obtained my email address and is spamming me with their products. This is a breach of GDPR.

Nothing seems to have changed in the year since I had me last yearly "routine" service of my alarm system for which I rated them as a "1" on Trust Pilot. Have been a Customer of theirs for over 30 years when it used to be called "British Telecom Security. The old "Covid" card is still being played! Had to wait 2 months for a service date (like last year) and then on the day had a 4 hour slot for the engineer. Halfway through the slot no engineer or any contact from ADT to update probable ETA so rang ADT. Got the now customary message most large companies who employ insufficient agents on their enquiry lines as follows:- "WE ARE RECEIVING A VERY HIGH VOLUME OF CALLS AT PRESENT SHOULD YOUR CALL NOT BE URGENT PLEASE RING BACK". I stayed on the line and after about 10 minutes an agent took me through the identity check and gave my contact my contract number. They confirmed I was booked in for a service and told technician would call 20 minutes before arrival. No engineer arrived by expiry time of my 4 hour slot so called ADT again. Got the obligatory "WE ARE RECEIVING VERY HIGH VOLUMES....." and after holding for another 10 minute Got another agent who said they would ring my Technician called JACK. After a few minutes I got a dialing tone followed by an engaged tone for a couple of minutes then was cut off. Stated the process all again same message same wait this time agent said they would call the texchnician and get back to me while I held. After a minute or so agent came back and said couldn't seem to contact technician - it would at that point seem to be my tough luck and nothing else offered. At this point it's one and a half hours past my 4 hour slot and ADT have not contacted me. I continue to wait for my missing technician while I try to locate the ADT complains people I had to contact last year.

ADT security alarm issue with outside cameras. Very helpful and knowledgeable engineer Gary Brinson who was lovely friendly bloke had it all sorted and working properly in know time. Many thanks.

Graham Berry was superb and totally professional a credit to ADT

Superb Service! I had occasion this morning to contact the Customer Service department of ADT Security with a query. I received the most excellent help from Simon Marshall who answered all my questions thoroughly and patiently. He is a credit to the company