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I had an issue with a pan bought for me as a Christmas present some years ago. They replaced it with no questions. Very impressed.

I had an issue with my product, contacted the company and they were absolutely wonderful, very polite, very helpful. They've gone above and beyond to help me. It seems like many other companies should take note. I definitely recommend this company to anyone.

Best customer service I've received in a while. I've contacted Greenpan team via warranty form on their website as non-stick coating had started to peal off on two of my pans. Couple of hours later I already had an email confirming delivery of my replacement pans! I just couldn't believe how quickly and efficiently my enquiry was dealt with. Thank you Wolf who dealt with my request!

We switched to GreenPan some years ago for non stick items to get away from PFAS and we have been very pleased with the quality and performance of their ceramic cookware. However, a relatively new frying pan developed 2 pinhead sized pitting faults in the coating and, given the age of the pan, I asked for it to be replaced. It took 3 messages to get a response (they are not contactable by telephone) but when they did reply by return to my latest fairly direct message they confirmed that a replacement is on its way to me and apologised for the delay in responding. Looking at other reviews it seems that their customer service is either brilliant or disappointing. For me, they turned things around so I have only deducted one star and will certainly continue to buy their products which I think are really good.

I was a little disappointed with a couple of my pans a year after purchasing them, I emailed the customer service team who responded straight away asking some further questions and gave me some great advice (which I took on board). They then sent me an entire new set of pans which was completely unexpected but thoroughly appreciated! Pans are great, look so nice and the Green Pan customer service is brilliant!