Greene King Inns – Cashback, Rebates & Rewards

Stayed at The Weathervave Hotel, Stoke on Trent, recently. Staff friendly and mainly helpful. Check in fine. Room and bathroom not so good. Tired and unloved. Badly in need of a makeover! So glad we only stayed one night. I took pictures of the grubby curtain, bath edges, scratched furniture and split bathroom flooring, but no opportunity to share them here!

Booked a two night stay at The new inn, Newport. I had emailed the company to ask that our two rooms be close together but obviously they did not get the email as our two rooms were on different floors. The rooms were perfect, warm, clean and just what we needed to get ready for the wedding we were attending on the second day. The first evening was perfect we attended the on-site restaurant and the food and service was excellent. We returned to our rooms to watch some tv before getting a good night of sleep. We woke early to begin getting ready for our day before breakfast. When I booked the information said breakfast was between 7am and 11am but on arrival we were told it was 8am till 10am. On the wedding day breakfast was not even ready at 8am. No-one came to take our order so I went to the bar to ask and was told to sit down and someone will come to take the order. There were no hot drinks ready either so when our breakfast came we ate it and left, as we had to get my daughter to the brides hotel for her hair and make-up to be done. We were asked if breakfast was ok but did not have time to explain our frustration so did not say anything. I can only say the offering would not have filled up a sparrow and did not look anything like the advertised pictures. After a beautiful wedding we returned to the room and slept so well we didn't wake until 9am. We rushed to get down for breakfast and sat for approximately 10 minutes before anyone came to ask if we had ordered. We placed our order and waited again for a poor offering, 2 strips of streaky bacon, 1 tiny sausage, dried up mushrooms, a tablespoon of baked beans, no black pudding as advertised, but there was a perfect hash brown and fried egg so well done for that! My mother in law asked for 2 sausages to put on a sandwich, which they mistook for extra sausages on a breakfast. My husband then had to go without sausage so my mother in law could have her breakfast (without the bread as it had been cleared away. They said they would cook him a sausage but we had eaten our breakfast and left before it came. By the time we were served our breakfast the staff had cleared all the other breakfast items away so we were unable to have a hot drink or toast with our breakfast. To be honest the customer service was very poor and the breakfast was certainly not worth the price. Sadly I don't think we will be returning to this venue.

Hucknall, Nottingham Would not recommend this hotel, stayed in room 19 above the reception was kept awake by rowdy crowd outside, reported this to the hotel, 2 police cars were called in to remove these people, did not get to sleep till 12:45am, could not close windows because they are faulty (would not close) will be asking for compensation as we did not get a decent night's sleep. Maintenance not being done in the rooms, felt unclean while staying here, photos taken to show how bad it is.

I visited our local pub, The Golf, with my husband, son and my son's girlfriend from the United States. We did not want to travel far this evening (29.5.22) and thought we would stay local and have a simple meal. I thought as it was a Greene King Inn it would be fine, as I have to eat Gluten-free food. I have eaten at two or three Greene King Inns before - out of Ipswich, and also In Ipswich, and there had always been a good selection of food I could eat. I have never been unhappy before. But two out of three meals were inedible! There was only one thing I remotely wanted on a very limited menu for Gluten free. It was either salad, ham egg and chips, Tomato soup or Hunter's chicken (or sandwiches with a choice of two fillings. I chose Hunter's chicken as it was the only thing resembling an evening meal. My chicken was full of skin and fat and had been cooked hard in the microwave. The sale tasted like it had dirt on it and was wilting. My coleslaw was a pile of red onion with mayonnaise added to it. My husband had a steak with a lot of fat, frozen chips and undercooked onion rings from a cheap supermarket. My son got lucky with his fried chicken, but his GF had macaroni cheese which was a pile of stodge re heated. She was far too polite to complain but ate nothing. I did complain, but first the waitress went to tell the 'chef' (frankly I could be a chef where I simply pinged something in a microwave) then questioned my guest, and came back to say the chef was happy to refund the Hunter's chicken but that was all, as my guest said she didn't feel well (the waitress said this with some self-satified smirk). She also said that it was Greene King's policy to re-heat all food in a microwave. This hasn't been my experience before, but is it is the case that they now serve sub-standard food I won't be eating there again. As for Gluten-free - my stomach is 'on fire' so I suggest it was not Gluten free after all. I did expect a full refund for the ruined evening and the poor and rude customer service. If a customer complains (and suffers illness afterwards) it should be without question. I can no longer visit my local pub, it just isn't good enough for me, and I am very disappointed, Greene King. I did not expect The Ivy, but I do expect my food to be cooked and edible. An edit: as an update, this experience is slightly negated by the fact that Greene King have now refunded me the full price and some compensation, which restores a little faith in the brand, as I have not had a bad experience in the other Greene King inns before. A further edit: I did get the refund, but despite contact ing them twice more, I did not get the vouchers in compensation I was promised. So much for customer service! I haven't been there since and I won't go again.

The staff and service were excellent they couldn't do enough for you the food and service was excellent couldn't hope for better we enjoyed our 2 night break and would definitely go back to bridge Inn at Port sunlight thankyou to all the staff for making. It most enjoyable