GreatArt UK – Cashback, Rebates & Rewards

It was an order of Lukas 1862 paint tubes that can't find elsewhere and arrived on time. I was concerned when I read the reviews but it's clear that some of them exaggerate and I think it's unfair. The site clearly says 7 to 10 working days. I will certainly trust and buy again. Order number: G5824618 Order Date: 06/02/2025 My parcel arrived on the 18th and that's less than 10 working days.

I was frankly very concerned after placing my order when I looked on trustpilot. Never expecting to see my order or money again…. How wrong could I be. Admittedly the panpastels I ordered (much cheaper on this site) took two weeks to arrive but it does explain lead time is long. Worth waiting for, good customer service and well packed. Will be ordering from them again. If you’re in a hurry and want to pay a lot more look elsewhere. For me I’ll be patient and pay a lot less. Product was as described.

Looking at previous reviews GreatArt provokes polarised opinions. My experience was overall positive. They sold items that I was struggling to source anywhere else. They delivered in line with expectations I.e. on the 10th business day. Their sales person at the store was very polite when I phoned for an update on delivery. I received a tracking update once I made a request by email. So overall GreatArt met my expectations. As mentioned by others they aren’t the fastest suppliers so it would help GreatArt’s service perception if they proactively provided delivery updates.

Unfortunately this company has had some bad reviews but I found out someone has cloned their sight and been taking money, I know this as it happened to me. I emailed the REAL GreatArt.co.uk who were amazing and very helpful. I had paid by PayPal so got my money back from the person from the cloned site and re-ordered from the REAL GreatArt.co.uk. They are such a helpful company i wouldn't hesitate buying from them again. From order to delivery takes a little longer than some shops but I knew this and was well worth the wait. When order arrived it was packed extremely well and my sense bags were wrapped in tissue paper. I want to thank them very much and hope the person who is ruining their reputation is soon stopped A well deserved 5 stars Caroline

I am from South Africa, my mother travelled to the UK and I placed a very large order for paints with Greatart as their deals were unbelievable! My mother was due to leave London in 5 business days so I emailed to request an earlier delivery. I did not get a response the same day and in that time went online to read reviews of the company, only to get very worried and disheartened as to the reviews regarding their delivery times and service. In a panic I emailed again that same day to the email the replies to the reviews said to email. The next day I received a reply from Luke the London marketing team, he told me that due to their warehouse being located in Europe they were sadly unable to accommodate an earlier delivery, and would I like to continue with my order or receive a refund. I an also travelling to the UK in 2weeks and so asked him to continue with the order but requested if realistically it would arrive in time for when I would be in London. He assisted in tracking my order and EXACTLY 10 business days later my order arrived to my UK address. I have written this long story in the hope that there is a positive review of the company going above and beyond for me! Thank you Luke .... as I said before you are a ROCKSTAR!