Gocycle – Cashback, Rebates & Rewards

I’ll start by saying that I love the bike and am using it daily. My first gripe is the pedals. They have very little grip in German weather and feel cheap. Second is the emblem on the front is put on with an adhesive sticker and it came off. I put it back on and hopefully it stays. A little rubber piece on the bottom also came off and is now lost. Last is that for the money paid it would have been nice for the bike to have security built into the bike and app. I knew it wasn’t but it is a needed feature. Other than those things the bike is very nice.

The customer service i received by Keith at customer care was out of this world.My g4 was received on october 28th 2024 with an issue with the rear brake system.I was kept informed all the way by keith who was very patient with me as I suffer with mental health issues and try to deal with things myself.He was very kind and was able to resolve the problem after many emails.Not once did he get short with me,not like the bike shop where I originally purchased the bike from who where unfortunately very cold and blunt when i explained that i was having problems with the stress of receiving the bike with a problem after spending all that money on it.They did help to fix the bike and try to deal with the problem but when I opened up and said about my head being off track due to the logistics of it all I was told by the store owner I quote, “I’m not your doctor,and I’m not responsible for you”,the absolute opposite of how keith dealt with me. I was given options by keith to resolve the problem and he made the whole experience run smoothly.I have worked in the optical industry for over 30 years but had to retire early due to health problems in 2020.I find driving a car a struggle so purchased what i am told by gocycle is the best bike in the world. That statement is very true as the bike is an absolute joy to ride.One thing I will say to anybody thinking about purchasing one is that its best to purchase one from a dealer near to you or better still straight from gocycle themselves as this bike is like no other bike. I have been riding for over 40 years and i have some knowledge and maintenance abilities but i really need to stress that this bike is unique.The construction and parts are far too specialized for anyone apart from a trained gocycle technician to work on.I attempted to try and fix the initial problem myself and made a complete mess of the brake system. this has shown me just how special these bikes are and why they cost the amount they do. I highly recommend gocycle as a company and as a product because they have treated me with the utmost of respect and they have completely restored my confidence in their electric bicycle.I don’t normally do reviews but had to in this case because I have been blown away by the service keith has given me.I know that I am hard work to deal with but not once did keith make me feel like i was being a nuisance,he is an absolute credit to the company.

Emily has been super helpful and efficient always responding quickly to my emails and doing her utmost to resolve my issues relating to my G4i motor and more recently to a spare part for my battery. Can't praise her highly enough. I wish she worked for me.

purchased G4 three days ago and I knew I was doing wrong and gonna regret it by proceeding with the purchase when, after two and a half hours of trying the Techs. in the bike store still remained frustrated by no connection between the bike a nd the app. Now After two days of using the app it refuses to permit me signing in and wants me to set up another account. I Have email support twice and still await a response. FOLLOW UP My problem has been resolved today the cause was my old phone font size set to zoom (so that I can see it) causing the app data to malfunction and code to bunch up on the page. All settled I am delighted with the bike and the after sales service thank you Tom and Gocycle

Ich suchte ein Rad, dass in den Kofferaum von meinem Tesla Model 3 passt, da ich keine Anhängerkupplung habe. Tom von Auftragsrad hat mich dabei toll beraten und ich habe mich für das Gocycle 4i entschieden. Es ist schnell zusammenfaltbar und leicht vom Gewicht, so dass ich es ohne Probleme in mein Auto bekomme. Tom hat sich alle Mühe gegeben, dass Rad schnell zu beschaffen und auch vom Service fühle ich mich dort gut aufgehoben. Von mir eine klare Empfehlung.