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I have been subscribed to Ginger for two years. Order #114617952 for Ginger Pack Yearly. It was on autopay. My premium subscription has NEVER been activated. I forgot about it. Accidentally, and only recently, I found out about it, after they charged me for the third year of service. The service I never used. I already e-mailed them request for three years refund. I also plan to report this company to FTC and the office of Attorney General.

I've used Ginger, and it has been a good service. Can you please explain why you cancelled the subscription? I paid in full until February 2026 because, by error, you took two separate payments in February 2023. I received an email yesterday notifying me you have cancelled my automatic payments, and now I cannot log into my premium account. I emailed you on Wednesday, the 14th, and Thursday, the 15th, but I still haven't received a response. Can you please rectify the above issue? Otherwise, I will have to speak to PayPal about the overpayment. Many thanks

I'm a new user, been trying to reach them for a refund since I made a wrong subscriptions, that supposed to be 1month only. Still haven't received a response from them. Can anyone help me please? I hope this is not a scam.

[UPDATE: The developers contacted me and confirmed that all old lifetime users were saved on their license. Thank you so much] This app when was beginning and unknown, it offered a one-time lifetime purchase and license for people. Now, after years they press old customers to pay again for a yearly subscription saying they did a lot of updates and they deserve to remove and delete the old deal! I purchased the lifetime license in 2018 and recently they sent me an e-mail that this license has been removed! They believe they have the right to violate the previous conditions with their former clients. That's their way of running a business.

Good service, I use it a lot