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I ordered two chairs directly from their website. One chair arrived without the trim ring around the cup holder (leaving just the ragged stitching exposed). I contacted the via their customer service email and asked them to send a trim ring that I would just pop in myself. That became an ordeal because they couldn't do that (presumably because all of the parts are in China? - I dunno.) Thinking it would be an easy-peasy part for them to send, I trashed the boxes after quadruple checking them to make sure the trim piece didn't just fall out in the box. The problem now is, among other things, the boxes are "required" for a return, that I would be required to pay return shipping for - per their website. Their email response is that I would have to submit a warrantly claim with their warranty depart (because apparently customer service doesn't assist with that). That warranty process requires pictures of the chairs which I already took to my vacation cabin - so they aren't available to photograph for months. UGH!!! Ridiculously crappy response from them. Terrible customer "service". Other than looking like crap, the chairs are nice is you get everything you're supposed to in the condition it should arrive in.

Do not, I repeat do not order from this company. I ordered 2 chairs 2 1/2 weeks ago, I received a confirmation email that my order was received. A few days later they withdrew the money from my account I assumed, even though I never received an email for shipping that they were on the way. It’s been 2 weeks sunce the money was withdrawn from my account. I have sent 2 emails to their customer service with no response to either email. Very disappointed

I have two rocker chairs with bad fabric. The fabric splits as if it was subjected to bleach. I followed their warranty procedure and after 7 weeks they wanted more pictures and hand written notes.They try to make people believe stuff is manufactured in Ct. no it's China

I was tired of the uncomfortable bag chairs I bought this and it works wonderfully packs up flat and it rocks extremely well-built can hold a little extra weight and it has nice handles for carrying. This is not going to be a chair that you're going to fall asleep in.