GamUSA – Cashback, Rebates & Rewards

Gamo Refused to honor their Return policy. They Lied to me 4 or 5 times. Then they stole/sold my Credit Card info. When I tried to cancel/modify my order within minutes of submitting it, I discovered the claimed "Cancel" button did not exist. So I wrote them and wouldn't hear back from them for 5 days. Meanwhile, I called three times before I got thru, and was told they'd sent me a prepaid return label once I got the already shipped package. I was lied to. Not only was the package not shipped until the next day, but they ignored my repeated request for the promised return shipping label. Then things got bad! The day after I paid them, they sold my credit card and bought stuff without my knowledge. I hadn't used that card for months, but then the day after I used it to pay for a CO2 pellet gun, my bank informed me of the fraud.

Purchased an air rifle and ammo late on December 9th. Later found out another family member had already ordered it. Tried to cancel the order or intercept it during shipping. Was told they couldn't. Was instantly sent a return shipping label. Did not open the package but immediately put the label on the package and handed it back to the FedEx driver. Gamo returns signed for it on December 17th. Have called now 3 weeks in a row after having been told I would be issued a refund. Still no refund and it's been 4 weeks since its been in their possession. Today was lots and lots of excuses. The lady was literally shouting at me on the phone. I told her I didn't deserve to be shouted at. Asked her if she was in my shoes how she'd like to wait this long for the refund and be treated like this. When I asked for her name she hung up on me. I have never been treated so rudely by a customer service representative...ever.

Continious lies, rude as hell. Just trying to get a new magazine under warrenty. Now they tell me my rifle has been discontinued after having less than a year. Today is latest call, different person, different lies. From sending parts over a month ago (never got) to now we have to try and locate the magizine because rifle discontinued. Just lost over $700

I contacted gamo on a out of stock item( gamo swarm Magnum pro),they first Said September 15th,after they said October 15th,but the worst part is their customer representative Amanda,she was so rude,I really like the gamo Magnum pro,but after the treatment I got from them,I will never buy anything from then.

I have made two purchases from them and their customer service was great. Had an issue with some items and they replaced them and didn't even want the old back. After I had sent them some photos and my order number of coarse. But they had to make sure I wasn't scamming them. Who wouldn't have. Would highly reccomend them and their products. I give them an A+