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In late November I reordered a filter from you all like I've been doing for several years. yet this time (and through a suggestion on your site), I broke from the traditional one and chose an alternative which was less expensive but still was to OEM compatible. Order #FF01282898 - EveryDrop EDR5RXD1 Whirlpool 4396508/4396510 Comparable Refrigerator Water The orders before have always been Whirlpool ones and my last order is listed here: Order #FF01221890 - Whirlpool 4396508 Refrigerator Water Filter I have also included the pictures we spoke about on the phone and the damage that this has caused my wood floors. I would suspect that it would be well within your company's interest to provide a replacement unit as soon as possible, and at your costs, so that I will continue to order these from FridgeFilters for my both my refrigerators and my water filter system as well.