FreeClix – Cashback, Rebates & Rewards

I live in a rural area and have long experienced poor Wi-Fi signal. FreeClix was recommended by a friend and I requested a survey to establish their viability in providing Wi-Fi for me. Post survey, FreeClix confirmed this and I entered into a contract on 8th June 2023. As advised by them, I also began a contract with EE (whose transmission tower I would be using). Despite their assurances, I immediately found that the Wi-Fi in my house was poor and even weaker than before. It dipped every evening from 5pm, making it impossible to stream most content providers. In the following 50 days I did not experience a single evening of adequate levels of Wi-Fi for streaming. I complained on 5 occasions but was fobbed off. In early August I abandoned the system. I feel misled by the survey which did not make clear the likely drop off in the evening. In total this has cost me £1,287 for hardware and installation and a further £50 for one month’s supply. I had to agree to a two year contract with EE. So far this has cost me £55 and it looks like I will be held to a £1000 early termination fee. So far FreeClix have declined to see my point of view and I feel I have been treated unfairly. I would urge prospective customers to exercise extreme caution dealing with FreeClix.