Fortunate One – Cashback, Rebates & Rewards

They sent me the wrong order and now refuse to resend until I mail them my order back. I'm operating off store credit and they won't even return store credit to my account so I can repurchase. Not to mention everything i have received from this store is insanely poor quality. DONT ORDER FROM HERE. THEIR CUSTOMER SERVICE IS BEYOND TRASH

Definitely don’t order from this company. I have been waiting almost a month for my refund from my retuned items and they still have not given me my money back. I would never order from them again. I would give no stars if possible. Just want my money back.

I'm still waiting for my order! Placed it on the 22 of October for an event that has been and gone and still no sign of my dress. The tracking initially wasn't sent through to me so I had to chase that up and now the tracking hasn't been updated in over 2 weeks. I would hate to imagine what it would be like closer to Christmas! So I would keep that in mind before placing an order through them. They also don't accept refunds which is annoying as because I have been waiting so long that I don't need the dress anymore!

Très mauvaise expérience. Passez votre chemin les françaises! Mes arguments: - Frais de douanes dissimulés pour récupérer le colis. car Fortunate One ne propose que DHL Express comme option de livraison. - Les vêtements taillent trop petit et on ne peut renvoyer les articles qu'à nos frais, et ensuite il faut refaire un achat et à nouveau payer des frais d'expédition + frais de douanes si on veut faire un échange. Car la politique d'échange ne permet pas de faire autrement. NUL, NUL , NUL. Ne contez pas sur service client pour vous aider. Vous serez mis en communication ave Abigael qui ne sait rien faire d'autre que de vous répondre avec des template d'e-mail, et elle aime aussi signer par "Peace, Love", alors qu'elle vous méprise avec ses réponses bidon. Voila voila

Extremely fast shipping I received it overnight not on express shipping !! The clothes are such good and high-quality pieces as well and I love them so much and continue to buy here.