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Awful customer service. I was billed for a renewal I did not authorize and attempted to contact them the day I was charged. They make it literally impossible to cancel, there is no cancel button or any other obvious way to do so. Contested with my card and wasted my time. There are plenty of other options, don’t use this company. I was not renewing because the product doesn’t work well

The system was not user-friendly, at all. Nothing was intuitive about it. If they expect you to be a programmer to use their software, then why use them? My company is a homecare company. (West valley home care) We are not software engineers. To anyone researching similar products, I can tell you from first-hand experience that there are a ton of them out there that are so much better, cheaper, and easier to use. There is no customer service. You have to schedule with someone to help you and then rely on their time frames for when you can get the problem resovled. For a system that is supposed to make things easier, they sure knew how to make my life harder. I cannot recommend Formstak under any circumstances.

We have been using Formstack for close to a decade but they have forced us to start looking at alternative software. First, the update they did broke most of our forms. It is still broken if we update any of them so we have until July to find an alternative (when we have to use updated forms). Now what really pisses me off, because they have forded us to switch, we want to drop sign. They said we are on the hook for an entire additional year because we gave them 20 days notice instead of the required 30 days notice prior to the 12 month renewal. I hate this company, they are terrible, Support is absolutely useless. Just a horrible terrible company to try and do business with.

Always more convinced that the service offered by Formstack is unprofessional. Formastack blocked our account 3 weeks ago (I have already written a negative feedback). Nobody answered to us seriously, but they answer to our feedback (I think only because it is a public one), and they told us that they will take into account our opinion. Now the second episode of the adventure: our account is blocked but they continue to receive our payment, as we can not enter in our account to interrupt the payment. This is a joke.. I hope…

best electronics forms management. Incredible tool.