ForDogTrainers – Cashback, Rebates & Rewards

Products were not available, but I was not informed of this. It was only after I asked that alternative products were suggested. After that, I heard nothing more. It makes a very dubious impression. The website is also (technologically) outdated and customers are used to something different nowadays. Whoever orders here will only have trouble.

ORDERED ON ONE OF THE FRENCH WEBSITES OF THE BRAND I reserve my opinion, waiting for my package. The 24th of Novembre, I ordered a muzzle M9 displayed as "in stock". The 25th, they sent me a message to inform me that there was no stock on the item and proposing me to pay TEN euros in more to have a M10. I verify : the M9 is still displayed as in stock. I didn't want to buy the M10 because the surface treatment is not so resistant, and disagreed to pay for an option I was not interested in. They cancelled my order without any commercial proposition or proposition to wait the "back-in-stock" of the M9. Without asking me if I wanted a cancellation. Reacting, I obtained for answer : "you can use another of our website (french also) there is a promotion on the M10". Cruelly needing a muzzle for my hairy buddy (reactive and predating), I bought their f***ing M10 (more expansive than the M9) and received SIXTEEN order confirmation emails. Conclusion : => After sales service : foul => Website : barely functional => Delivery : long (3 to 11 days !!!) ! => Product : the muzzle seems to be of good quality. Unfortunately, the recommended (by a sales agent of the website) size is too short for my boy, who can't open correctly his mouth. EDIT : I lower the note, after receiving the muzzle and some exchanges with the customer service. 1. I payed for a FedEx expedition and it was DPD, that let the package right in front of the door, visible by the whole neighborhood 2. I received a bill of 17€, including shipping, in my package. I paid 31€ more than that. 3. The height of the muzzle is not enough for my dog, I proved it with photos, and the muzzle was bought following their recommendation. They insist telling me that it fits my dog ! The poor boy can't drink or pant with the cage. They allow the return of the product, but I have to pay the return, even if the origin of the purchase was on their wrong advice ! From France to Poland, it is 20€, more than the price of the muzzle ! 4. The customer service is near to null and takes you for fool.

I placed an order for three items two weeks ago and paid extra for the rush 3-5 day shipping. Had to email/ call them 4 different times to even get a tracking number and the item arrived at the 7 pm on the 5th business day (7 calendar days). The "packaging" was completely destroyed in shipping because it was a bunch of smaller boxes taped together and when I opened it, I discovered that 2 out of the 3 items were INCORRECT. I'm still waiting for the company to replace them with the correct items, can't get any tracking information and I had to spend my money and time to try and get a box to ship it back to them in since the ones they sent me were destroyed. I spend thousands of dollars on dog training equipment but I will never do business here again.

I would recommend FDT Company to any dog trainer. They have the best quality supplies and their customer service is outstanding. It's been a few years since I've used them but I still recommend them to friends and they always seem to be happy with the service and products!