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We ordered the cheaper desk they had on sale for my wife home office (E2-pro). It was highy recommanded. Assemly was easy enough, the videos online were very helpful. Unfortunately, in our affort to save money, we picked a desk with a vertical range that did not go low enough for a good seating postion. (28" lowest position) We contacted Flexidesk and they promptly arranged for us to replace the frame and pay only the difference in the frame price. The mistake was ours but they were very understanding and helped us. Cntacting customer support via email was fine. Replies were usually within the same day or the day after. The new one (E7) arrived very quickly (2 days only!). Just as easy to assemble and VERY sturdy and smooth. My wife loves it!

After a long and thorough search I chose FlexiSpot and my experience has been excellent. First, the products (E7Q Odin with dark bamboo top and the subsequent purchase of the E7-Pro frame put under a repurposed Ikea desk top) are exceptionally built and sturdy - which was my main worry going into this first standup desk purchase. Packaging was minimalistic, which I appreciate, and the instructions were clear and easy to follow and installation of the two desks took little time for me doing it alone. I did contact customer service by phone and by email and they responded in a reasonable timeframe and were attentive to my requests. I'm missing a power strip which is on backlog. I dealt with several people there including P***** who contacted me on Christmas Day, which was more than I could ever have expected. I've been using it every day since and can see why FlexiSpot can offer long warranties. The product is solid, smooth and makes very little noise adjusting to height changes. At the highest level both desks are safe and sturdy. My experience may be different than others but I would not hesitate to recommend their desk products or worry about their support.

Ordered an OC3 chair, grey colour. I got an order confirmation email, and checked their website and my order appeared there as well, but said there was no shipping information to show. The shipping confirmation email said it was being shipped by Fedex ground, I put the tracking information from the email into Fedex's website and they said it was not a valid tracking number. I clicked "track my order" in the email which brought, and entering all my info there resulted in an error saying order did not exist. I used google and found a different link to the order tracking page, and there it gave me the same tracking number and still told me it was shipped by Fedex ground. I ended up calling them and they told me it was shipped by UPS instead, which explains the delivery slip in my mail from UPS that I received last night telling me I needed to pick up at the UPS store. I put the tracking number into UPS's website instead and sure enough it showed me the correct shipping information. If calculated by when I got the delivery notification, shipping time was 3 days, which was the fastest within their 3-5 day shipping estimate for Ontario, so no complaints there. But based on the only other review on here so far, there's clearly something wrong with their internal systems in terms of managing shipping info. I will update this review later with my experience with the quality of the chair, and their support experience if I end up needing any support. If it's decent enough I'll bump this up to 4 stars. Do keep in mind when ordering from Flexispot that their return policy includes a restocking fee if you aren't returning in near-perfect condition with original packaging. They also appear to sell through Amazon so I'd probably recommend ordering through there unless Flexispot is offering a discount on their website only, since Amazon would probably give you a better return experience if anything goes wrong. Edit: I've gotten the chair, and will not be bumping up by a star. I'd rate the chair itself 3 stars as well, due to design issues with the tilt/tilt locking. Quality of materials and manufacturing are great though.

worst customer service ever. I requested the change of address 5 mins after my order. they said they made the change. Unfortunately Fedex did not get the change of address and the package delivered to a wrong place. I asked for refund due to I did not get my order. And they did not refund my order. So I have to report fraud on package not delivered and they did nothing about it to change the address to the correct one after the package did not get delivered properly by fedex.