First Horizon Bank – Cashback, Rebates & Rewards

There should be a way to give negative stars. I opened a savings account and First Horizon illegally froze both of my accounts without valid legal reason. Then First Horizon sent an email stating the following "your funds will be returned to you via cashier's check in approximately 7-10 business days". First Horizon sent a letter stating the following "a recent review of your account activity reveals unsatisfactory banking practices" which is ridiculous. The only activity was adding funds to the account. In the same letter First Horizon wrote "any remaining funds in the account will be forwarded to you". Yeah right. After I filed a complaint with the BBB First Horizon illegally placed two false complaints on my Chex Systems credit report in retaliation for my filing a BBB complaint. I notified BBB who contacted the bank. After repeatedly rechecking my Chex Systems credit report First Horizon finally removed the two false statements they illegally placed on my credit report. But First Horizon did not return my funds to me. USPS mishandled delivery of a letter from First Horizon which First Horizon used as a nonsense excuse to not return my funds to me. During the BBB process I furnished my savings account information to First Horizon so that they may quickly and securely ACH my funds back to me but they refused to return my funds. Did First Horizon break multiple laws when they froze my accounts without just legal cause, illegally placed two false statements on my Chex Systems credit report in retaliation for my filing a BBB complaint against them, and never returning my funds to me essentially committing an act of theft? It is now over ten months later and First Horizon has yet to return my funds. How is a bank like this allowed to continue doing business when this is how they treat consumers? I have been banking with multiple financial institutions for over thirty years without any serious issues until encountering First Horizon. AVOID AVOID AVOID!!!

Plantation location must be the worst bank I have ever been to, there customer service Is the worst I have ever had. They seriously do not care about there customer from the blonde lady manager to the employee tellers and associates. and there always empty and never have time to help at all Never again will go there

I want to give a shout out to Anthony M thank you so much for all your help. Thank you for being so accommodating and helpful all awhile being so kind. As a small business owner I appreciate everything you have done for me and wish you the very best!!

I've only had my account for 4 months. In that time, a check made out to someone else with a completely different account number was deposited into my account (for almost $3,000) and today they cashed someone else's check out of my account. (Check was not written to me OR from me)BOTH times I was the one to contact the bank and let them know the mistakes they made with other people's money. The problems were resolved quickly. However noone else's money should be deposited into my account and other people's checks shouldn't be cashed from my account. Doesn't seem like a lot to ask from a bank.

The staff and mgmt team are very good,they are for helping customers and also customer service is what customer service should be.