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I love visiting Fenwick department store but after reading some comments about online customer service I was a bit concerned what would happen when I tried to connect with someone to tell them that the mugs I ordered online were broken. I need not have worried. I got through to someone quickly on first attempt. Kyle was professional and helpful. Great customer service.

I recently went into Fenwick’s Colchester for a browse at Mother of the Bride outfits. Not intending to try. Lucy offered her help , I ended up trying a few dresses, jackets , Lucy was very helpful, giving advice and matching up accessories with the outfits. I ended up leaving with my dress, jacket and Fascinater. It was such a good experience, I’m not normally one to enjoy this type of thing, but Lucy made me feel very relaxed and at ease. Thank you Lucy

After reading all these bad reviews I was afraid to order from Fenwick, but oh my..I couldnt be happier that I tried my chance. I found Levi's 80s mom jeans for £15 (new model, costs around £100 everywhere, never even saw it under £90) in my size...so I went ahead and paid with Paypal just in case something goes wrong. It arrived 2 days later, the exact item, exact size I ordered. I am very satisfied, and I can only encourage people to buy from them.

Fantastic customer service by Fenwick after I bought a light fitting online. Unfortunately it was faulty but they arranged for it to be collected and a brand new one was delivered straight away. I highly recommend buying from Fenwicks

I shop in Fenwicks Canterbury a lot for clothes and have always experienced brilliant service from staff in both the Womens and, more recently, the Mens department. Today I was served by Ben in Menswear and he really went over and above to help me. He was very polite, helpful and informative and is a definite asset to Fenwicks staff.