Feetures – Cashback, Rebates & Rewards

Disgraceful Customer Services I ordered two pairs of socks but when they arrived the packet was ripped and empty - apart from the invoice! I have e mailed the customer services 3 times and received no response. I will have no option but to contact PayPal resolutions. Wont be ordering again - not worth the aggravation when there is a problem.

Most of the socks are nice and feel very good quality and reduce chance of blisters, although the colour fades after about 4 washes. Some styles/colours are a completely different make/material which is not mentioned when buying. Returning products under warranty may be a bit of a hassle especially when you have to still pay for shipping/handling. If you don't hear from them after a few weeks, try their different emails (each country has a different distributor) or Facebook channels as we had a tough time getting in contact with them for a return.

Socks are good quality, but the lifetime warranty is just a mirage. They have a new policy that the customer has to pay for return shipping when sending failed socks back. Even with USPS, this can amount to up to 1/2 the price of the sock. So, it doesn't pay off at all. Avoid this financial trap. Company must have deteriorating financial condition to institute such a policy - another reason to avoid!

Loved my new Feetures "light cushion no show tab" socks, but had a small problem with them so contacted customer services. Amalie was great - after I sent photos of the issue, she ordered a new pair & they arrived in a couple of days. Excellent customer service. Will definitely buy the socks again.

Firstly, I very much believe people are allowed to make mistakes; it's what they do about them when they happen that's important. We had a 'slight' glitch at the beginning with a couple of the 5-pairs of socks I ordered and my heart sank. I thought it was going to be a *nightmare* I didn't need; but I used the Customer Care email link and my problem was resolved before I'd even had time for my head to reach my hands. Amalie, you are amazing x Secondly, I'm old ... but that means from doing sport for 40yrs and having a PT for 30yrs, I know my way around a sock. My go-to socks for a while have been Karrimor (including Compression socks), and Feetures are good socks. I bought the 'No Show Tab' socks in Max cushion and Light cushion and the first thing to note is they feel noticeably different (as it should be), with the Max cushion having more/firmer support around the arch and top of the foot. I've yet to run in these so don't know if they will ride down into my shoe, but I hope not from the manufacture of them - I'll update this review when I've tried. I've only ever run in full ankle socks before anyway ... so fingers crossed. In summary, very good socks and Amalie from Customer Care was amazing with the small problem we had at the beginning - hence, Amalie, you won the 5th star back ;o) But I'd just be looking internally to see what is happening in the UK around despatch/delivery, etc, to eliminate as much as possible problems happening. I'll certainly be buying again though!