Eyewa – Cashback, Rebates & Rewards

AFTER 1 WEEK OF PATIENTLY WAITING FOR MY ORDER, THEY CASUALLY SEND ME AN EMAIL TELLING ME THAT MY ORDER IS NOT AVAILABLE AND WILL TAKE 4-6 WEEKS TO BE DELIVERED BY THEIR SUPPLIER. NO APOLOGIES AND JUST SAID THEY WILL CANCEL MY ORDER IF I DON'T RESPOND IN 72 HOURS IF I WANT TO PROCEED. IT IS MY FIRST TIME ORDERING TO THEM BECAUSE THEY SAID TO THEIR WEBSITE THEY DELIVER MAXIMUM 2 DAYS AND THEY HAVE TABBY PAYMENT OPTIONS, BUT I DIDN'T REALIZE THAT IT WILL BE A NIGHTMARE GETTING MY ORDER. I COULD HAVE UNDERSTAND AND STAY CALM HOWEVER THE WAY THEY SPEAK WITH YOU ON THE PHONE AND EMAIL ARE NOT APOLOGETIC OR SYMPATHETIC AT ALL! THIS IS THE FIRST AND LAST TIME I WILL ORDER AND WILL NEVER RECOMMEND TO ANYONE TO USE THIS WEBSITE! I AM VERY ANGRY THAT THEY DIDNT EVEN APOLOGIZE FOR THE INCONVENIENCE THEY HAVE CAUSED! I BADLY NEED THE CONTACT LENSES AND THEY JUST WANT YOU TO CANCEL YOUR ORDER! WHAT A SHAME!

very bad customer service, replies late and does not take the consumers concerns and problems seriously.