Excalibur Las Vegas – Cashback, Rebates & Rewards

So lets get it straight the days of customer service are well and truly in the past. It's now how much can we rip customers off for and then ask them for a tip for the pleasure. Have just returned from a stay with the Excalibur with my family but will never return. The hotel was experiencing some maintenance issues which resulted in a strong sewage smell as soon as you exited the hotel. This included the pool area and when it is 113 degrees you can imagine the stench. Tried to complain to reception how the could charge a resort fee for use of amenities when the pool was unusable. She literally shrugged her shoulder and said she would send me a survey to fill in !. The pool area is not useable until these issues have been fixed so please check before you book! The hotel is old and has been left behind the times. The staff are only interested in what tips they can get, bell boy failed to acknowledge me when gave him a tip when I had loaded my own bags. When I questioned it his reply was " am I supposed to say thank you for a $10 tip?".

Hotel was average at best and everything was so expensive. There were trailing cables in my room and no coffee making facilities AND I have been back 5 weeks and still haven't received my security deposit back.

Worst service> the bell hops was yelling at my wife who was try to check our bags. Hotel staff was also rude. My wife was in tears. This is NOT handicap friendly. No refrigerator in room for diabetic medications. no coffee in room. Handicap parking was a long painful walk. I got better service from a Motel 6. Will not recommend this hotel anyone.

Pros: Room was very affordable; plenty of places to eat; convenient access to Luxor, Tropicana and MGM Grand via walkways; staff is friendly and helpful; room was generally clean, save for a "used" LV magazine that I handled with tissue and threw in the trash. Cons: In-room wifi was unstable and unreliable during mornings and evenings (I had two laptops); room had a nice view, but the window was dirty on the outside; TV made a loud, annoying beeping sound whenever you operated the guide, and was completely unusable on the free channel--I kept it off the remainder of my stay; no refrigerator; the hotel has several small kiosks and a 24/7 store with a variety of snacks and souveniers, but nothing has prices. You've got to guess what the prices are, and hope that the cashier doesn't make an accidental--or intentional mistake at checkout. Will I be coming back? I had to cut my one-week stay early due to unreliable wifi, so probably not.

My previous 3-star review should have been for vegas.com, not Excalibur, and I do apologize for that error. Because I had previously stayed at the Excallibur and was very satisfied with all the property had to offer was the reason I chose to stay there.