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I needed a new dining room table and wanted a quality piece that I could have for a long while. I have inherited a few EA pieces of the years and they were great. I chose the Livingston Dining Table which I knew would take a while since it's made to order. A couple of months later, the table was delivered seamlessly. I noticed the next day that the tabletop's veneer had some lighter spots. It was noticeable, but not too bad and I just thought I was being particular. About a week later I noticed what looked like scratches on the surface. We hadn't used the table yet, so it didn't make sense. Upon closer inspection it was clear that these weren't scratches; the veneer was cracking from the underside. I contacted EA and they got back to me right away and asked for photos which I sent along. They told me that they would likely send someone out to look at it or just replace the top. Then they told me that it looked like water damage. Ok, but we haven't had a flood, or ceiling leak, nor placed anything with moisture or heat even on the table. In fact, we weren't using the table because the veneer's cracks were spreading. The wood had a clear break in it along the side and was likely causing the crack. We reached out again and they just ghosted us. Never again. And, I have a friend who swears by EA and that's who his interior designer uses. Or used to. I told him what happened and showed him the damage, and said they just left us out to dry, $3k poorer, and with a table that is going to just pop the veneer in a matter of months. They don't stand behind their products.

We recently purchased a sofa and ottoman from Ethan Allen in Syracuse, NY. It was a wonderful experience! Our salesperson Caroline was professional, knowledgeable, and very focused on our personal taste and style. She went above and beyond to discuss options and never pressured us at all! She even came to our home on delivery day to ensure all went well. The delivery men were meticulous and considerate. They took extra time in bringing in the furniture to ensure knowing would scrape any doorways. Everything was wrapped in plastic which they removed and took with them. Very positive experience from beginning to end. Will be back soon to look at recliners.

I purchased a sofa and love seat from Michael Francis at the Ethan Allen Hilltop location. I had very little experience with furniture shopping. Michael was always patient and helpful. I had a difficult time deciding what I wanted and changed my mind three times. Michael was very knowledgeable about all the furniture and styles and he made my final decision an easy one. He even went the extra mile by coming to my house with two different types of leather since I was torn between two different colors. He was also helpful with assisting me in picking colors for the pillows. He made a stressful situation fun. I felt very comfortable with my final decision. When I got the furniture, I was so excited to see it in person. The leather is very soft and durable. I have gotten so many compliments on my furniture from family and friends. I am beyond pleased with Ethen Allen as a company and highly recommend Michael Francis as a designer. If I ever have to buy furniture again, I will purchase it from Ethan Allen with Michael as the designer. Thanks again Michael!

We ordered our custom sofa, and our experience was second to none. First rate product, service, and delivery. The soca even arrived a month earlier than promised. Thank you Ethan Allen, we only will purchase our furniture from you in the future.

I love love love Ethan Allen. It's very expensive and it takes forever to get your furniture (think 3-4 months) but it's all made custom for you when you order it, they don't carry stock in a warehouse unless you buy something right off the show room floor. Which is nice because typically you can customize the items by color and fabrics. I used their free design advice when we built our home where they send a professional decorator out to measure your space, take your notes and ideas under consideration, and plan out the space for you. You then go to the store if you like where they will show you all the color patterns and decorative items they suggest. It is tons of fun. Their stuff is beautiful and very high quality. For $100-150 they will have their delivery and setup folks come into the home and set everything up - they've very professional. I've also ordered window treatments from them and had them custom-made and installed, same. It's pricey - but worth it.