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Easy ordering. Prompt shipment with oven arrival as expected in new condition with no shipping issues. Easy to install by my Handeyman and cooks very well.

I ordered a second oven rack, and it was reasonable and came quickly. I kinda think the oven should come with two racks..

Empava overhead vent system was installed this fall. It works well, clears the heat and steam from the stove while still allowing a good view from kitchen through living space to beautiful open space beyond the living room. Just what I wanted

Hood fan is functionally very good, however, unit had two small dimple dents in the front. Not serious enough to replace but not good enough to get 5 stars.

It is actually too early for me to rate or give feedback on the oven. I purchased this because it fit in the space without modification. Also, because it was priced right and it is a nice looking oven for our kitchen. It is also a good size for baking, although a smaller oven than my previous oven. My biggest complaint is that I do not understand all the buttons and how to use them. There is a learning curve. I don't understand when to use convection bake as opposed to regular bake. Also, the temperature has never reached the level I set such as 375. It will show 370 or some other number; why? I have baked a few things like chicken parmigiana. It turned out tender, tasty and well baked but we heated it up in the microwave before serving. It wasn't hot enough to serve. However, cheesecake and other dishes were fine. Overall, I will give this a 4. I'm not totally happy or unhappy, and it may be a little too early for me to rate.