Emma Hardie – Cashback, Rebates & Rewards

My cleansing balm arrived full of little black bits and with a lid that didn’t quite fit the jar. They told me they would send me a replacement. After a few weeks no replacement had arrived so I chased it up, I was told for some strange reason it had been sent back to them and they would send it again with a different courier, UPS. Seems like UPS can’t get it to me either seeing as weeks later my replacement still hasn’t turned up. This company is full of BS and I will never buy from them again.

Absolutely love my Emma Hardie cleansing balm and facial oil, would highly recommend their products! Unfortunately my bottle of facial oil is half full and the lid will not come off. So frustrating, it’s an expensive product, it is not stuck on the thread, it just keeps going round and round

I recently bought an Emma Hardie product from M&S online but after using it for a couple of weeks I noticed that the cream was separating. I contacted the manufacturer Emma Hardie directly by e-mail and sent them a picture. They replied within a few hours, sent me a replacement and a couple of free products plus a pre-paid return label for the faulty product. My experience with Emma Hardie' s customer service has been above and beyond expectations.

I'm so surprised about the existing poor reviews for Emma Hardie. After having such a recent positive experience I've actively visited Trustpilot to write a review. Firstly, Emma Hardie products are lovely. Expensive but luxurious and do the job! I've been using the cleansing balm and facial oil for a good few years now. My most recent bottle had an issue with the stopper and I couldn't easily open the lid. I contacted the team at EH to see if they could recommend any fixes for this. Within the week I had received a replacement bottle of oil plus some lovely new goodies to try. Can't rate their products and customer service highly enough!

Super fast delivery via a reliable courier. Products are pricey - but some good deals on the website. Definitely worth it as a treat.