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After a FlixBus disaster, I would like to say the biggest thanks to the lovely bus drivers from Berlin to Riga. Friendly, helping passengers with questions about transfer in Warsaw and in advance having a walk around informing passengers where someone will be joining at next stops so they can prepare and remove their belongings in advance. After several horrible FlixBus experiences, I will never book with them again. Ecolines takes a few hours longer, but it’s so worth it. Also love the free coffee and tea in the bus!

Usually long bus rides feel absolutely miserable, but here it felt so much better with tea, toilet and screens with a bunch of games and movies

Traveled 2 times with them in Lithuania and Poland, I got no troubles. The good point is that there was a coffee machine in the bus, tiolet was open. Some conditioning was also there and that was just enough. Nothing great, nothing special, just everhything was as expected - fine.

Personally, I had two trips with them. In both cases the buses were very clean, equipped with USB ports and normal outlets, and we also had a screen with a big variety of entertainment (movies, music, games...). Honestly, never travelled with a company which such good buses (usually flixbuses are much worse). In both of the trips, the bus arrived before scheduled time. So really nothing to complain! The routes were Tallin-Riga and Riga-Vilnius

Route: Tallin - Saint Petersburg Round Trip. Bus was very clean, enough comfortable and everything was working as intended. Toilet was clean and working, Coffee \ tea machine worked perfectly and it was a nice touch for a long journey like that one. Driver was careful and every part of the journey (that was managed or responsability by Ecolines) was perfect. We got stuck 3 hours on Estoninan border, but that wasnt on Ecolines. Only thing that I can add, I can understand this is a route mainly used for Russian speakers, but as a person that dont know Russian, it would be great to have some important warnings also in English, like "get ready passport" or something. I had the luck to have near me a Russian \ English speaker so I could get translations from Russian. I found one very kind driver that also spoke English on my way back and it was really helpful but my way from Tallin \ SPB was all Russian speakers drivers \ warnings. Maybe add some warnings in English for very important things. Rest was perfect and I would use your services again in the future I'm writing this review, because this company looks very poor rated but I found everything was made close to perfectly on their side, at least on my two trips so I dont think they deserve this low score.