ecobee – Cashback, Rebates & Rewards

This is the worst product I have ever purchased. Constantly dropping off wi fi for literally no reason. Impossible to get customer service. Company keeps updating the firmware which makes the product worse each time. Need to tear it off the wall are replace for big $$$$. Useless garbage. Don’t buy!

No one answers the phone in a timely manner!!!

This is not about the employee they were great! Itis about the wait time was on hold for about 43 mins before Ecobee said that a call back was availble - should a been right up front - after the waiting this long the damage was already done!! The support I received was excellent, problem resolved in less than 5 mins.

Products are good - Customer Service is worse than AT&T, Comcast or whoever you normally think of as the worst service They don't use their support Case system at all ... every time you call, you get a new number (even if you reference your old) ... they close the case and pretend its closed (they said they close the case after 24hours, if you don't respond - they did that to me multiple time, including while I was waiting for them to send a replacement product (took 5 days). No-one manages their cases, or follows up They won't allow you to escalate easily - in fact out right push back - the supervisor Andrew refused to take a call

The company promises two day shipping on their website site but actually ships UPS ground from IL to CA. Hey also took two business days to fulfill my order. So 5 business days in total when they promised 2. I reached out and was basically told, “Sorry about that” and that was about it. My problem with this response is two fold. 1. They were not proactive about letting me know there was a delay. I understand that stuff happens. I get it, but it’s also really easy to send a proactive email to let your customer know there’s a delay. 2. They still have 2 day shipping listed on their website when they can’t honor it. Additionally, they lied about two day shipping period, because once they got around to fulfilling my order they used an option that took 3! Normally when companies screw up their logistics they use a FASTER method than normal to make up for the inconvenience, not a slower! Next time I will order their product (which I like, and there are more accessories I can buy too), I will do my shopping at Amazon or my local BestBuy.