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I rang customer support on Monday and explained the fault on my Dyson cleaner to which the advisor told me a replacement part was in stock and would be sent to me within 5 days, the replacement arrived on the Friday of the same week. Excellent service by Dyson. Thank you.

Contact was very helpful but at times technology used was not always fully functional.

Phoned Dyson about V7 starting then stopped in no time atall.operator sent me a video link,to let him see what was happening,he said it was the motor As it was still in warranty he sent a new motor arrived within 4days ,problem solved,I am very pleased with the sevice thank

Both CSA, by telephone and webchat were very helpful in diagnosing the fault with my V8 vacuum but the wrong Main body for my serial Nr V8 as confirmed by the Dyson Spares website Dyson need to update compatibility information. Due to the good work of the Webchat CSA I await the correct Main Body currently out of stock under the Dyson warranty scheme

Explained clearly how to replace the battery when it arrived and I’m 90 in a few weeks I was able to follow the instructions easily.