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Impress has really Impressed me, I had to have an extraction prior to getting my aligners fitted. I must say that this was the most professional pain free simplistic and satisfying extraction I've ever had in my life. The staff here we're really friendly, helpfull and knowledgeable. The staff id like to thank for their professionalism are Yasmin Kazim (manager), Dr.Richard, Mahfuzur Rahman and Romona.

Overall I am happy so far… I originally purchased and paid in full in December I chose the impression kit at home, over all the whole process from paying and getting the aligners was 4 months as I didn’t get them until April. I went to Sheffield for IPR and attachments which were great with me, I check in every week on the app and told if I can check in to my next aligner or not which was mostly weekly apart from 1 I had to wear for an extra 5 days. The aligners themselves seem good quality none have broke etc, I was originally given 16 aligners and I have now come to the end, there is a massive improvement from where I started but two at the bottom haven’t quite rotated enough and one at the top needs moving a little more so I’ve been back to Sheffield today for a scan this time instead of impressions and recommended for refinements. I have been told this will now be a 4-6 weeks wait until I get my new aligners for the refinements and I will need to go back to have my attachments removed / redone and some more IPR so I have to keep wearing my last aligner until then which I’m hoping will be ok So overall I would say my actual appointments in person at impress who work with diamond whites have been great they are friendly and knowledgeable, the impress app you use to check in your progress scans is also good and usually get a reply within a couple of hours on whether you can move to the next step or not. The actual aligners have been great and have made a massive improvement but I do need more aligners / refinements which I am now waiting for The bad bits is the waiting time as I said at the beginning it was 4 months before I could even get started when promised weeks, I am hoping that 4-6 weeks for refinements is kept to. My major bad point is the customer service for diamond whites they are really hard to get hold of and get a reply from I have spent alot of time chasing up replies and no knowing what’s happening next this is not good and definitely needs some improvement. But overall quality for money and results I would say I am happy and will be glad to finish my refinements and hopefully have my perfect smile

Great experience only issue I have is I didn't have a scan location close to home like before so had to travel to London

The initial process was smooth and hassle free. Scan went well and I was updated on next steps. X-Ray scan was difficult to get as there was no available spaces closer to where I lived. Overall, my teeth looks lovely and saw changes as early as week 3. Would recommend!

Coming to the last week of my treatment! On aligner 10 out of 10. The transformation has been amazing. I was apprehensive at first, but the process has been so smooth, the app is easy to use and very helpful when you need support. I'm over the moon with my teeth, no pain, no issues and already recommended it to family and friends.