Dress Code – Cashback, Rebates & Rewards

Beware of a lot of hidden fees and avoid dress code.com. Ordered a pair of Tom’s shoes that I have another pair of. They didn’t fit. No free returns, had to pay $18 to return them. Ouch, but my fault. I should have known, but I am so used to companies offering free or reduced shipping for refunds. Then to add insult to injury, I just saw my refund, this sneaky company deducted the $5 free shipping from my original order. So I got burned on both ends. Called them twice. Spoke to Tom, no interest in at least giving me back my $5.

I ordered a belt that turned out to be the wrong size, for a Christmas present (early November). When I found that out, it was past their 30 day return policy. My first contact to them they told me I couldn't return it. I then had to contact them again and tell them I had ordered it as a Christmas present. They then told me to send the belt back to them with a check to cover shipping costs. I did that. Then waited. Then without warning I get a refund from them. I had to contact them to ask what was going on and they told me they didn't have the size I wanted and were refunding my money. I then asked them what they were going to do with the check I had sent them and was told it would be destroyed. Then a month later the check gets cashed. I emailed them on why they cashed the check and that I wanted it refunded. I get a reply saying they refunded my money on Jan 10th (when they did the refund without telling me). I write back telling them I was told the check would be destroyed and outlined the info above. I get a RUDE email back telling me they refunded the price of the belt and the shipping cost. I looked up their return policy and it said they don't refund shipping cost. Now I'm wondering why they told me the check would be destroyed when they had every intent of cashing it. I'll NEVER purchase from them again due to their HORRIBLE and RUDE customer service.