Direct Tools Factory Outlet – Cashback, Rebates & Rewards

Ordered some saw blades and saw on April 30th 2024. Blades arrived a few weeks later with a note in the package saying the saw would be sent separately due to inventory issues. Called several times since then hearing promises they will send the saw right away and I would be getting a confirmation email. Never received the saw, never received an email. Time for small claims court? It's now early July.

Disappointing Customer Service Experience I have purchased from Direct Tools Factory Outlet a number of times and have not had a problem. I believe mostly due to buying items that are categorized as factory blemished tools. I purchased a Miter Saw Stand that was categorized reconditioned. Unfortunately with this purchase, my experience with their customer service has left much to be desired. The original Stand Delivered can in a broken box and was missing the required hardware to complete assembly. I raised an issue with Direct Tools Factory Outlet support and the staff's lack of attentiveness and professionalism was disappointing. I have encountered a disorganized and chaotic response with staff members seemingly more preoccupied blaming Ridgid than attending to some sort of workable solution. Despite my attempts to seek assistance, the response from the staff was indifferent and unhelpful. Furthermore, when I inquired about my order, I was met with a dismissive attitude from the representative, who seemed disinterested in addressing my questions or providing any meaningful assistance. This lack of engagement and willingness to assist customers was deeply concerning and reflected poorly on the store's commitment to customer satisfaction. The subpar customer service I experienced at Direct Tools Factory Outlet was a significant letdown. As a customer, I value understand that things happen. I sincerely hope that the management takes proactive steps to address these service issues and prioritize the training and development of their staff to ensure a more positive customer experience in the future.

Not a good experience for me. I tried using them to get a Ryobi leaf blower and battery that was a "factory blemish" and was sent an unusable item with the handle thread bolt stipped the plastic inside that held the other side of the bolt so I could not even insert the battery. I had to go through two reps repeating my entire problem and they never emailed the return shipping label but after contacting them again I received it. Then instead of replacing the blower as I asked, after they had my returned item for ten days, the just issued a refund instead so after about seventeen days I had no tool to do what I needed to do, even though when they received my blower they still had the item showing in stock. If you look them up in BBB you will see a lot of complaints so I wish I looked there before letting them waste my time and gasoline. Big thumbs down!

Great products, great discounts snd better than average shipping speeds. I have had no problems and i am a great fan of Ryobi tools.

I love this place, they have the same Ryobi tools that Home Depot sells but, for a lot less. They offer a 1 year warrantee and I have bought at least 8 18-Volt tools from them so far and all have worked perfect!