Direct Fireplaces – Cashback, Rebates & Rewards

I was greeted on the telephone by a lovely lady called Lucy who displayed exemplary customer service skills. She knew exactly what I required, listened attentively and helped with my enquiries down to the exact fine detail. She helped in every way she could via the telephone plus engaged in friendly small talk and laughter. The fire is beautiful, works a treat for my Mother, and the remote takes the strain out of controlling it as the dexterity in her hands has diminished. I couldn’t recommend the company highly enough. And please give Lucy a promotion and a pay rise. Rich T from Brum 🧔‍♂️x

We opted for an insert electric fire from this company quite last minute (we were looking at a cheaper one) but am really pleased we went with their VisionFutura 1500. Great product that looks fantastic. Good delivery, we had someone install so can’t comment on how easy it was but instructions were good. Solid high quality product.

Great customer service. They recommend an installer for my wood burner. The installer does not take away the rubbish and believe me there was a lot! Cost me a further £150 to get it removed. Had to find a plasterer who said that the lining had been cut short so he had to fiddle with it to make it right…that was a £300 extra expense! Why wasn’t it all included in the fitter’s fees?! Would recommend this company but they need to have a serious rethink about their fitters …totally disappointed After the company’s response I would add that the fitters could sub contract to people who can remove the rubbish and sub contract a plasterer to finish the job off!

I can highly recommend this company - which delivers to the Isle of Man. They cover a very wide range of products. Their staff, particularly Lucy, was extremely helpful in assisting me to the right gas fire for our home, patiently leading me through the many options. She went out of her way to help me and was very pleasant throughout. Well done and many thanks!

Great help on live chat! Lisa was very helpful and able to answer all my questions.