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Diem Scents Retailer Rating
Last Diem Scents Reviews from Trustpilot

I’m a big fan of fragrances and trying new things, so when I came across DIEM I had to check them out. I love the branding, it's premium yet bold with an edgy feel. I really liked that you could pick the colour case you wanted. It’s really convenient too, I took mine out the other day, just threw it in my pocket, and could freshen up on the go without carrying a full bottle around. I went with Quiet Riot for my scent, which DIEM recommended through their scent quiz, and it’s a new favourite for sure. When my order arrived, the whole unboxing experience felt premium, thoughtful packaging, cool little mini prints, and just an overall attention to detail that made it feel premium. I wasn’t crazy about one of the free samples they included, but I love that they give you a chance to try new scents before committing. The second free scent though I really liked and will add that to my next order for sure. I’d highly recommend giving DIEM a go!

UPDATE: 23 January. Following further emails, my discovery set arrived. I'm really pleased with it and of the 5 in the set, I love 1 and like most of the others. I gave Charlotte some very honest feedback with no vitriol because, at the end of the day, no one wants to deliver a poor service. Obviously some processes have either gone awry and/or their suppliers have let them down. Seemingly both initially for me. She has been honest with me and know they need to make improvements. This is NOT a scam, they are a real company and on Companies House. I received a refund and a discount towards a purchase. For a small company that's a lot to give away. So I will increase the rating to 4 stars and see how it goes on the next order. Ordered on 11 January. Heard nothing about dispatch so emailed on 16 January. 5 emails later and today is 21 January, I still don't have my order. I have sent an email today asking to cancel the order and for a refund. 1 star as I actually had a couple of replies but it's one excuse after another. Apparently they're in London using Royal Mail, my delivery address is a film and tv studio just outside Cardiff so hardly a remote address and I've had everything from small local deliveries to internationals, with no problem. Poor service. No excuse. I will hold judgement of whether this is a scam if I get my money back.

Easy to cancel subscription and great smells

Easy to cancel , really good

Having used the same brand for some time, I wanted to try something new, and explore fragrances I might have otherwise ignored. The discovery set was the perfect way to do so in the comfort of my home, and allowed me to try different scents each day until I picked a new favourite!
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