Diamondback Bicycles – Cashback, Rebates & Rewards

I was able to follow the process pretty easily and they responded quickly. The company is doing great building wonderful bikes. I love my Release 5. Keep building great bikes don’t change anything you’re doing

First, the delivery required a signature to get delivered which made it a real challenge as I work during the day, I took the day off on the day it was "supposed" to arrive but it never did, so I had them switch the new delivery date to a FedEx office which turned out to be a nightmare, the one they chose to have it delivered to was a downtown location that had no nearby parking, what an ordeal to get the boxed bike to my vehicle. When I unboxed the bike some of the parts were loose and had fallen out of the box, like the QR seat collar clamp, what a fiasco dealing with poor customer service to get those parts! FINALLY, after weeks of dealing with them, I had the bike to the point that I could ride it... OMG the shifting was so far out of whack! The derailleur was not even close to being in tune, It was as if all they did was attach the cable, usually from a mail-order bike they are pretty close to being in tune, with a few minor tweaks I can get it dialed in with simple cable tension adjustment, NOT in this case, the shifting is so far out of alignment I will have to take it to a shop, and spend MORE time and money, this will be my last DB bike. UPDATE: Now I have realized the bike came with smaller tires than was spec'd on their website, I tried dealing with customer service again and it was surreal, it seems they know VERY LITTLE about bikes. their answers are very evasive, and would not answer at all about the smaller diameter tires that came on the MTB, as far as I am concerned they owe me tires, looks like that's not going to happen.

Bike arrived with both rotors bent. Diamondback customer service talks to me with such an attitude like they are pissed off at me for it. So I’ve been dealing with the headache of the damage, repairs AND the process of getting help for it. Diamondback after a month now is still arguing with me about the damage and cost and just doing the complete opposite of helping.

I've owned my DB bike for almost 2 years now and the customer service has been great. I've contacted them 3 times using the chat/form submission and once over the phone, every time they replied or picked up quickly and were able to fix the problem or answer my question.

Wow, customer service went above and beyond. The bike quality is excellent. Thanks!