Dexclusive – Cashback, Rebates & Rewards

I ordered two watches from Dexclusive via EBay (two separate orders). The prices were better than anywhere else. I then decided to check out reviews. I read some reviews on Trustpilot and a couple other sites. I then began to worry as there were quite a few negative reviews. But all I can tell you is that my experience was great. My first watch arrived no problem. Exactly what I ordered. But my second watch was lost by UPS. I notified Dexclusive through the EBay message system. They were responsive and courteous. They obviously opened a claim with UPS. They then immediately sent me a new watch. They didn’t wait for the UPS resolution (which is still going on). They provided me with the new tracking number (USPS this time). It should get here within a couple more days. I’ll update this review if there are any issues, but it’s a legit tracking number so I don’t anticipate any. Regarding the negative reviews, well, hard to say what’s going on. My experience was great. But, one thing I noticed with some reviews is that people don’t understand how the grey market for watches work. It’s totally legit, but a grey market seller isn’t an authorized dealer of the watch company, so you won’t get a factory warranty. Any warranty would come from the seller, not the watch company. This is common knowledge among people who even have a little knowledge about the industry. As far as I can see, Dexclusive doesn’t claim to be an authorized dealer. But what you get in return are much lower prices because they buy the leftover stock from the authorized dealers at a steep discount. Authorized dealers are often put into a tough situation by watch companies. If they want to continue to be authorized dealers, they must buy new stock from the watch makers, which forces them to “unload” excess inventory. That’s were the grey market dealer comes in and is why the watches from these sellers are so low. My order was for two “entry level” watches (Orient). So, maybe some other people had issues because the watches were not as frequently sold as mine. Tons of Orients get sold every year. It does appear that Dexclusive works with other companies and sometimes does drop shipments. With a brand like Orient I’m guessing there is no problem with supply. It looks like some people had orders canceled and were pissed off because of this. It does suck if your watch isn’t available, and companies should be honest if the watch is in stock or not. But it’s not like they are keeping your money if the order is cancelled. And they definitely are not selling fakes as some people have implied or outright claimed. If you want to pay more, you can probably get a higher level of service with other dealers. But for me, Dexclusve did a good job. They were even less expensive than Jomashop, which I didn’t think possible! Anyway, the company is definitely legit. While there may be SOME truth about customer service in some of the negative reviews, I can assure you that this company isn’t a scam. UPDATE: The new watch arrived without incident. I still recommend Dexclusive.

I didnt expect this experience, i confirm bad reviews

I rarely review companies but I feel compelled to commend Dexclusive.com. These guys/girls are dialed in. Not only did was my watch (Junghans Max Bill Chrono) 30% less than anywhere else online (I looked for weeks) it arrived in a shocking 24 hours...nearly teleporting from Miami to Manitoba, Canada. Well done Dexclusive.

I purchased a Tag Heuer watch from Exclusive but not until I did some research. I read reviews and was concerned but I discovered they are affiliated with Amazon Pay so I began the order process. I use Amazon a lot and trust them and figure they would not do business with some if they had not checked them out first. On 11/28/2016 I called Dexclusive to confirmed they had the watch I wanted at the price advertised and they did. I asked if they would match prices and they asked me to send them the link to the website where I saw the lower price. I did and they quickly replied they would match the price. I placed the order online on 11/28/2016 at 4:46 PM. I received notice from Amazon Pay that Dexclusive debited my card on 11/28/2016 at 5:46 PM. I received an email from Dexclusive on 11/29/2016 that the watch was shipped and was provided a tracking number. I received the watch on 12/01/2016 at 12:20 PM. The watch was new and in the box with all document as advertised by Dexclusive. They asked me to pay the regular price and they would credit my card for the price difference. I received the credit to my account as promised. All in all a great experience and I would used them again.

My experience with dexclusive.com has provided me with prompt and pleasant email and phone support. My experience with them has to this point exceeded all my expectations!