Denuo Novo – Cashback, Rebates & Rewards

I ordered two helmets in June 2024 as of 24th September I have yet to receive them. After initiating contact in early August 2024 to find out the status of my order it took a month to early September to be informed that they had been dispatched. I was informed in this update that the company have changed distribution processes etc, however, why was this not communicated on the website? Why were emails not sent out to customers informing them of the situation? The items have now been in the post for 17 days with no update and the company has not responded to my requests for an update.

Ordered an in stock helmet! Read that correctly, in stock. Was told after inquiring a week later where is it, that the site had delays (true, but the stated delays were done 3 days after they responded ironically). I then waited an additional 2 weeks before writing again and said hey, no more site delays. What is your excuse now? Crickets. I then requested a refund since clearly they have no interest in fulfilling my order. Crickets. Worst customer service ever. Worst company ever. I don’t care how nice their helmets may or may not be, not worth it ordering from them directly!!

Do not waste your money or your time with this company. You will never get your helmet. They will steal your money. They always make an excuse, "we haven't started production", or "helmets will ship in 6 months". I wish I knew what a POS of a company Anivos and Denuonovo were. Total waste of money and time. This company does not give a rats ass about its customers. It has been over 4 years and I have never received the helmet, just excuses and lies.

I am absolutely elated by the quality, build & the aesthetics of Denuo Novo helmets. I have a large collection of helmets & Denuo Novo are by far above & beyond any other manufacturer/supplier that I know. Denuo Novo excel any other supplier. Even though I had to pay UK import duties & tax on the helmets, they’re worth every penny I paid for them. I also have bespoke items that I have had made specifically for myself & Denuo Novo are just as good if not better when compared against those. The customer service was A+, my enquiries were replied to & any problem I had was resolved. I was kept informed if my order/s every step of the way. Once again, keep up the amazing work & I can’t wait to see what helmets you add next. Kindest regards, Paul. PS. I recommend you to all friends & family or even anyone I just happen to meet who is a collector, most already buy from you, but those who don’t always thank me after they’ve purchased anything from you. 😉

DenuoNovo, has taken the mantle to fulfil past orders on the back of Anovos. Granted there may be some animosity within groups previously, like myself waited for years. . But they fulfiled all past orders to myself with no obligations, in my opinion an honourable pursuit. ( this is the way) No matter how you feel about the past, The new owners of DenuoNovo are trying hard to break the previous stigma and get on with business & they are doing it honourably.