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Vey good communication.

I have order a set of lights from Denali last November. After receiving the lights the mounting brackets were missing. I contacted Denali and they ship it a replacement via USPS when I told them I did paid for UPS shipping on my original order. More than 2 weeks after the replacement is stuck with USPS due to CP strike. I contacted Denali again and they told me they cannot ship the replacement to me via UPS until USPS send the other set back to them. So I spent $1K+ on lights I cannot set for more than 1 month...unbelievable ...

The response from customer service and tech was great in resolving the wiring to connect T3 switchback signal pods. Despite the plug and play harness did not work for my application, they gave me a credit a year after purchase. I ordered the sound bomb air horn for added safety.

Back in November, I bought D3s, Dim Controller and brackets. Opened the delivery box a week ago to install everything. Although the two D3s and brackets were brand new, the Dim Controller box was ripped, and the controller itself had signs of a previous installation attempt. I reached out to Support. Alex said he'd do something about it. Still waiting for a reply 3 days later. I don't appreciate spending $$$$ and receiving a used part. And I really don't appreciate being ignored after 2 follow-up emails. Tech Support, on the other hand, was helpful and the reason for the 3 stars instead of 1.