Demeter Fragrance Library – Cashback, Rebates & Rewards

4.5 stars... 20 days to ship to Toronto! No tracking updates throughout the whole process. The ONLY 2 notifications I got were from UPS on the day of delivery saying it was on the truck, and then delivered a few hours later. Minus half a star for that. Otherwise everything was well packaged and secure, and I'm happy with everything I got.

Super unresponsive. Shipping delays really outside the parameters of anything related to the pandemic. FedEx has been shipping with no, or minimal interference, for every other retailer, so blaming the crazy long delays on FedEx is clearly using covid as an excuse for poor business practices. It took us 10 weeks+ to receive our last shipment, six weeks plus for the one before that. We continue to do business with them, because we haven't found any other company that makes the particular scents that we use. But when we do, we will happily give up on demeter.

Waited on my order for three weeks - there were no updates beyond the original order confirmation email. I reached out to customer support twice and after my second attempt, got a FedEx notification that a shipping label had been created. I understand the pandemic is causing delays in shipping, but what I'm frustrated with is the lack of communication and updates. Even a brief "Your order is still processing" message would have gone a long way.

Love their perfumes so much.