Definitive Technology – Cashback, Rebates & Rewards

Speakers sound good (except at high volume) but when they fail (mine did 6 months in with a bad amp), do not expect help regardless of them billing themselves as a 'top tier' company'. They off-shore their customer service and its clear they try to run through tickets as fast as they can. I am 3 years in with still no fix and almost 60 emails back and forth (and I think up to 8 different 'agents' helping me by now). And even though the speaker was failing months after owning it, now that we are 3 years in it's 'out of warranty' and they want money to fix it. The new agents who respond to the email thread never read back far enough to get the story. Clearly I will never buy from Definitive Technology again.

Really bad experience. Bought 5 speakers and one was having issues. 3 years later and 4 cases open, no resolve. The most recent attempt was 3 months of ‘checking with management’. Never again. This company is aweful.

I have had two pairs of BP-10’s in my theater system, one of which since 1997. They both perform wonderfully and I would never consider anything else. I only would upgrade to BP-30’s if they ever brought them back!

Fantastic company. I ordered a 2x floor speakers and a center channel speaker. I had some issues a few months later with one of the floor speakers. Customer service got a part out to me no questions asked and gave me clear instructions. I have had no problems since, only compliments. Eventually I will replace everything with Definitive Technology equipment.

Order Number: US-SO-105185 , March 10th 2020 Worst customer service ever, always busy and when lucky endless holds on the phone for through connection. Only order parts by phone....... I had to beg them to complete my order and to finally do payment after two days of calling. Was promised items would ship next day. Still no tracking number received, but the shipping charges have been taken out of my account since two days ago. Unfortunately, here is the only place to get replacement parts for Definitive Technologies speakers. Very unsatisfied.