Custom Frame Solutions – Cashback, Rebates & Rewards

I did not receive the needed corner attachments and had no response by customer service.

Horrible service, after a month's worth of waiting upon customer service to address an issue of missing pieces for an order, I'm still waiting!!! No amount of phone calls, emails or correspondence through their online message board, nothing has been resolved!!! Ridiculous.

Terrible service for 2 reasons. You'll be extremely frustrated with this company, it's not worth any savings. 1. Frames are likely to not fit or need significant modification: Frames from this shop come in multiple pieces and there's no way to ensure the glass will actually fit the frame you've ordered because they're separate order items. You also have to secure the art with backing you either make or attach yourself. I ordered 5 frames from this shop and only 1 didn't require me to heavily modify it myself to get it to work. 2. Absolutely terrible customer service: The phone number on the website has no human line to connect to and whoever is fielding their emails is slow, sometimes doesn't respond, and just lacks general common sense.

After recently placing my first order with Custom Frames Solutions, my order finally arrived with half the items missing. No invoice or explanation for the missing items was included in the shipment, nor was I issued a refund. No one answers their phone, in fact the recorded message states "they do not have staff to answer custom phone calls". Email questions about my order went unanswered. The WORST customer service I've encountered. AVOID!!!!

I had a great experience -- shipping took FOREVER but that was expected, and the price was right so it was worth it! There are some pieces that were included without instructions that I had no idea what to do with, but oh well-- My pictures look beautiful and professional now!