Crafters Companion – Cashback, Rebates & Rewards

Exceptional Customer Service. I only had my Gemini Midi for approx 6 weeks when it broke. I never heard anything snap or anything but I had been using it a lot so I assumed it was something I had done. My husband took a look at it and the cog had snapped. I was undecided whether to contact customer services or not as it had been opened & I assumed I had voided my warranty. I contacted customer services to ask if I could buy the cog which Sharon said yes that was not a problem & she could post them out to me which I was more than happy with. Sharon asked what had happened I was totally honest & explained. Sharon said that she would get it picked up, get it fixed & returned to me within the week. As I lived local I offered to drop it off & true to her word I had my Gemini Midi back within the week even though there had been 2 concurrent bank holidays. I also spoke to Juliet who was also very helpful. I cannot fault any part of my experience with customer services & as I have all of the Gemini die cutting & foil-press products I am extremely confident if I have any issues in the future they will be dealt with in this way.

This the best firm I have dealt with for many years. My Gemini machine had a fault after 5 years of using. I rang the customer service dept who answered immediately. I ask could they repair it. The answer was yes and they took my details arranged for DPD pickup at a date to suit me. They did not want my bank details in advance but said you only pay if we cannot repair it and quoted me a standard charge to include everything. They were able to repair it and again arranged to return it via DPD all within a week. Everything I have bought from Crafters Companion , and this is quite a lot, has always been to a high standard. I will continue to support this well run organisation.

I have had problems with my Gemini and to say that Julie has helped be would be an understatement, oh heavenly to be able to craft again. I have arthritis in both hands and being able to craft is beyond words amazing thsnks

My Gemini machine was not working and totally out of guarantee but I phoned them anyway. Picked my machine up that day 6 days later my machine mended and back to me tomorrow, amazing lady on the phone Julie can’t praise her or C.C. Highly enough thanks

My order never got delivered suspected foul play by courier company. They sent a picture saying delivered the image was not my house and nobody I knew in a 10 house street. Crafter's companion have been amazing They have responded immediately to my concerns and understood fully that I shouldn't be the one chasing the parcel. This parcel was worth £91 and they said we will follow up the missing item but in meantime will 're issue the same order free of charge as a replacement. I can't praise them enough I love Crafters Companion products I spend quite a bit of money with them . Keep up the good work. Shame the courier company you use is letting your down. Thank you