Cosmopolitan Las Vegas – Coupons, Promo Codes & Special Offers (0)

No warning prior to an issue of having cameras within the Cosmopolitan, every hotel in Vegas was extremely accommodating and understanding regarding filming and if they didn’t want to be filmed we respected that and left. However the Cosmopolitan’s security decided to be extremely overly aggressive and proceed to throw us out without little warning prior, never mind the heavy aggression and threats of physical harm.

Wow, I thought that my stay here was bad. The customer service was even worse. Avoid this formerly nice hotel at all costs. Ever since the MGM bought it has gone downhill. Now designed from the low-life, coupon, freebee, crowd. You might be better off at one of the low-end motels off the strip -- same treatment and quality at one tenth the price.

Understaffed with people that don't care, ignored, poor service, very expensive (which is okay it the service is there), great property/rooms. Multi night stay in a fab room but every nearly interaction was negative. Not worth the trouble and expense.

I received a notice of ban/trespass from the resort on 10/27 for "incidents" I was supposedly involved in. The incidents are actually legit complaints I filed about two past stays. Prior to this notice, I received a text from Jessica Ragin saying to call her prior to booking my next stay, this was about a room upgrade she offered in an email several months ago..She then turned around, had me banned from the resort I believe because I went over her head and complained to a higher rep about a refund of resort fees... My complaints are all legitimate, pertain to issues of cleanliness as well as technical. My first stay in March of 2017, partially eaten food was found in refrigerator, two bottom drawers were dirty, a large stain on carpet leading in kitchen. Technical issues include a phone cutting out during calls despite battery replaced, hotel staff kept coming in room without knocking, harassed over slight movement of items in mini bar. Second stay was slightly better, except mini cooler supplied for food and beverage storage was not adequate and had a strong sour odor in it, no microwave supplied for use. The bathroom toilette did not flush correctly, guest bathroom had to be used. Crumbs and dirt found underneath end piece to sofa when it was moved into place, cleaning staff moved it out of place to cover up mess. Watch out if you complaint about the resort, they will ban you.

Renovated room is a nice change but,  appliances are inadequate and cleanliness isn't great.  The refrigerator supplied for food and beverage storage is same size as minibar refrigerator, being as small as it is, impossible to store both food and beverage.  Due to location of it, items in minibar were moved slightly and charges placed on bill for it, which was not disclosed prior nor are there any signs pertaining to. It is harassment to charge for things not disclosed prior. There was no microwave supplied to cook, I had to request one.         When I moved end piece of sofa inline, crumbs and dirt were found under it, it appears cleaning staff simply moved the end piece out of line to cover up mess. The bathroom toilette behind bedroom did not flush right, the guest bathroom had to be used. One of the maids left a dirty pillow case behind as well as took phone off hook in bedroom for whatever reason, this happened on the second to last day of my stay. Guest services would only refund three days  resort fee out of the seven I stayed, I requested a refund in full.  This is the second time I've had issues with cleanliness as well as technical. Robert