Copa Airlines ConnectMiles – Cashback, Rebates & Rewards

My boyfriend is a first-time traveller (like, had never even been on a plane before) and went to South America. When trying to fly from Rio de Janeiro to Medellin, he was told he needed a Yellow Fever vaccine and couldn't board the flight. We were caught out because a Yellow Fever vaccine isn't usually required for Colombia - it's just because he was travelling from Brazil first. Nonetheless, we didn't expect any kind of refund or help with our fares because it was his fault, and Steven from Copa Airlines kindly gave him credits to use anyway - even for the flight that was due to depart in an hour. We are so thankful for this as it saved my partner more than €800, and it made a bad day and a silly mistake a lot better.

Flight Bogotá-Miami. Very nice and professional staff. We arrived on time both times and check in process just like boarding was nice. Flight attendants were nice. No food from Bogotá to Panamá City but they gave us nice rice with beef (or pasta and cheese) when flying to Miami. Only issue is that the bags took too long to come out at the carousel in Miami. Would fly again, I like this airline.

With all the negativity surrounding air travel and bad reviews for so many airlines - I felt compelled to share our GOOD experience with Copa. Flights were on time; aircraft were clean; staff were courteous and helpful (although their check in process is painfully slow); in air service was fine. Food was tolerable (at least a free meal was offered where so often it's not anymore!). We travelled to South America from Toronto - and then to several points within South & Central America while we were there. All our flights were on time and as scheduled. All our checked baggage arrived with us - nothing lost or delayed. These days that seems like a miracle! The ONLY reason I'm giving them 4 and not 5 stars is that our tx were very expensive and we weren't allowed to either use or accumulate our Aeroplan points (Air Canada) - even though Copa & Air Canada are part of the so-called Star Alliance. Not being able to use points - or at least accumulate them - is flat out wrong.

Viaje con Copa Airlines, el 18 de Octubre de 2022, en el vuelo 453, de Buenos Aires a Panamá, destino final Caracas, con mí madre, una anciana de 87 años, con problemas de movilidad. Es el caso que no me puedo quejar, en cuanto a la atención, desde que llegué a el aeropuerto, todos atentos, con mí madre por su delicado estado, de salud, por presentar mucho dolor, cuando subimos al avión, fue ubicada por el personal de vuelo con mucho amor y profesionalismo, en especial la aeromoza Natacha, que se detenía en su recorrido por el avión para preguntar, como se sentía y ofrecerle alguna atención, todo eso lo valoro mucho, eso aunque sea su deber o obligación,es de suma impotencia Saludos!

Copa Airlines overbooked our flight, which unfortunately happens for every airline, but they compensated us incredibly! A replacement flight, a 5-star hotel overnight, and a private taxi ride were provided to us! Thanks thousand times!