College Board – Cashback, Rebates & Rewards

If I could give this organization zero stars I would. My children are registered in the AP chemistry exam. Two months ago I ordered 2 chemistry manuals from their online store. It was international shipping to Canada. Not only did they fail to send me the books, they sent me a digital SAT guide by mistake. It has been two months of trying to deal with them and they still have not refunded me or sent me the right books. They are now, two months later, asking me to ship the SAT book back via international shipping in order for them to process any sort of refund. I have asked them to elevate it to managers, but apparently you cannot talk to a manager because managers are only available on their backend system by email to each other. So I have gone two months without appropriate textbooks or support for my children while having paid hundreds of dollars that has not been refunded (or serviced) and they are trying to penalize me more by forcing me to pay more money for very expensive international shipping instead of sending the mistaken book back on their own Purolator account. This company has zero accountability and their customer service is worse than the airlines.

Called to check on the status of a request I sent 2 weeks ago since it says their turnaround time is 2 weeks. I know it's the holidays so I was just curious if I could expect a delay. Instead of saying "we never received it, please submit your request again." I got the runaround for over a half hour. She was more than happy to tell me she couldn't tell me anything about my account and couldn't help me when I didn't know which address she wanted for the third time (my current address or my address at the time I took the test.) She also told me that I didn't have an account, which I had open on my laptop during the whole call. Then refused to hang up so I could take the survey that I had agreed to at the end of the call.

This is the first time in my life that I have ever expressed a bad review about any company, institution, anything. I’m currently applying to graduate school, of which colleges need the AP scores in order to accept the application. First, I faxed the form, called to see if the fax was received, and was told to call back in 3-5 business days which is a horrible process because then if the form is not received, it would take ANOTHER 3-5 business days to find out if it is even received. Then to say that it takes 15 days to simply send out the scores is outrageous! That means that you have to wait 5-7 on top of the 15 days to even get it in the mail. On top of it I’m paying 25 dollars to get a score that takes an average of 30 days to even be sent to me. I cannot understand how the scores can’t be emailed instead of mailed, which would only save your organization money. Also for students that are applying to colleges, run the risk of not even getting accepted pending that their scores will take about 30 days to be received by the college if they took a test before 2018, which accounts for all the students going to graduate and doctorate school. Clearly your organization does not see the importance of these students education because you archived their scores and made the process so long and frustrating to be apart of.

Collegeboard helped me with my educational future. The best thing about preparing for their exam is that they provide the exam takers some free practice exams which are similar to the real exam, that helped me a lot to get ready for the exam

Software is Windows/Chrome dependent. My child signed up for March test date and couldn't take it because he didn't have his password. Set up for the May testing the counselor was able to wave the fee since the first exam never happened. Exam just came back. Parents should allow their own kids to set up accounts as it is easier to link it to school emails so schools have access. The physical ticket is no longer needed to take the test.