Cohensfashionoptical – Cashback, Rebates & Rewards

First the Dr did my prescription wrong had to redue it after I made 4 pair of glasses and they kept telling me you just have to get use to them….. Meanwhile I’ve been wearing glasses my whole life!!!!! Then I called for my prescription then sent the wrong one to my new eyeglass place and they made them and I couldn’t see again. So I had to call and they agreed then sent the wrong one sent the new one and I had to have 3 pairs redone!!!!!they are the rudest stupidest employees I have ever had to deal with. The manager is so horrible and quick rude and no patience for anyone…. Thought I was lying when I said I couldn’t see!!!!!! Never go there and they should be closed!!!!! Or completely fire everyone and hire intelligent people who know what they are doing. Discussed with the whole experience………

I am so angry with myself for not investigating this before I went. I trusted my insurance company to have a list of good providers. In short: 1. 100% overpriced, and prices are not clear. They make sure to take the glasses away from you right after you've tried them, and only tells you the price once you're at the register or ask directly. They're 2 people on you, giving you the hardest sell I've ever personally experienced. Have to admit I wasn't prepared and succumbed to it. Not illegal, but read on and you'll see why I deem this unethical. 2. Does not provide you with an itemized receipt, unless you specifically ask for it. Make sure to check it before paying, as they threw in 275 USD worth of additional services that I had not consented to. I called and complained about this after having gone back and gotten the receipt, and they promised to send 3 months of lenses free of charge as an apology. 3. They do not do refunds. I went back not 30 min after I left the store, when I realized what had happened and how much I regretted spending 2K (tearing up as I'm writing this) on lenses and glasses. They told me they'd already started putting in the lenses and could only give me store credit. Again, this was 30 min later. Haven't even received the product and I can't make a return. 4. They promised I'd get USD 200 back, which I could claim via a gift card just by a taking a picture of the lenses. However, this is not a gift card, but a pre-paid CREDIT CARD. So there's no reimbursement despite the promises. I've submitted a complaint to my insurance company and hope to get them taken off the list of providers. If you're smarter than me and haven't gone yet, please do yourself the favor of going somewhere else.

AVOID AT ALL COSTS - I paid this store around $1500 for a 1 year supply of contacts, an eye exam, and a pair of single vision glasses in February 2022. I received none of them. The glasses were defective and when I complained they told me I would have to pay an additional $100 to correct the issue. At the end of March - 6 weeks later - I still had not received the 1 year supply of contacts, after repeated calls, visits and lame excuses. When I demanded a refund and a written copy of my prescription, they gave me a bogus prescription that was dated as expired - a classic scam. They refused to give me a refund and the glasses were so distorted they were not usable, and so I left the defective glasses behind at the store. In spite of not ever providing the contacts, being in possession of the glasses, and only providing a useless prescription, they doubled down on their scam and fraudulently challenged my chargeback with my credit card - twice. After months of fighting, I have literally nothing to show for $1500 and my only recourse is to file complaints and sue them. The people who own and work in this business are literally criminals. Do not purchase from this store unless you want to be ripped off, there’s a reason for all the bad reviews.

The store at 275 Seventh Ave told me they took my insurance, but other stores near me did NOT. That was the first in a long series of lies, deceptive marketing practices, and price gouging. Employees of this store are guilty of unethical business practices, which can be seen dating back 9 years 1 star reviews. I doubt the veracity of any 5 star reviews. Don’t purchases at this store. The selection of frames is poor, and the prices are padded. 1. I called my insurance company, and no claim has been made for over 30 days, which is unusual, as stores file quickly for reimbursement. I received an insurance “benefit” in the form of discounts, but if Cohen’s used my insurance, it would be used up. I don’t recall anyone taking my insurance info. I’m pretty sure the “insurance discount” was a sales tactic, achieved by padding the retail. 2. The frames cost $399. I was given a hard sell, and regretted my choice the next day. It takes a ruthless person desperate for commission for the “hard sell”. A good establishment does not push, because you could end up with an unhappy customer. An ethical business cares about customer satisfaction. This shop is happy to fight with you post-sale regret. When I called the next day, I was told I could not return the frames, I could only exchange them. They have no selection! I was told they would order frames of my choice. My choice retails for $214. Factoring in the “insurance” discount ($299), they refused to tell me the difference in the price, and if there is a potential refund due me on the difference. They told me the frames I saw online are probably counterfeit. No, they're not. That's the price to match. 3. I placed my order on a Saturday, and had reservations the next morning, a Sunday. The second issue I had was blue block filters for $349. Clearly an upsell after I read more later. I was told the order for my lenses was already sent to the lab, and the lenses were cut. No cancellation was possible. On a Sunday? I wasn’t given all the info on the blue block filters, like the fact that they weirdly reflect purple. They said they could change them to clear, but they would be less effective? They had discounted those too, but my bill has one lump discount that’s not itemized. All the discounts were calculated on a Post It. I want a refund on the filters, but don’t know the actual cost. They guaranteed I would love them. I don't! Refund me. They gave me free contact lenses instead. I was buying new lenses and frames because I can no longer wear contacts. What business in today’s market has such a rigid no return policy. It’s a “worst practice’. 4. I picked up my new frames, which was 2 pairs. I had ordered 1 new frame and two sets of RX lenses with extras. The bill was $1746 before the discounts, and $1249 after. I have no idea what I paid per item, because the discounts were grouped together. They didn’t set the lenses flush front; they protrude with sharp edges from the front. I was told it’s my prescription. I didn’t think so, and talked to several opticians. The quality of their lab work is strictly mass market default lens positioning. They could have polished the sharp edges. They could have manually calculated the bevel position, so the lenses sit flush across the front and don’t stick out. UNACCEPTABLE for these prices. 5. I have had nothing but defensive explanations for the cost difference of the frames, the inability to stop the order of the blue block filters, and now the lens positioning. I've been GASLIGHTED by 2 employees there. Also hard selled, up-selled, price gouged, given phony insurance discounts, offered phony discounts on padded pricing, and given free gifts to shut me up. They have delivered inferior quality lab work. Every time I called the store, I was told to come in and discuss it in person. This is a really bizarre tactic, where they outnumber you. 6. I’ve been ignored by the corporate head of customer service, Laura V. She didn’t return 2 voicemails and 1 email. Laura and Leah, I want the cheaper frames comped, to make up for the bad quality lab work on the lenses, and the cost of the blue block filters removed from my bill. The non-itemized discounts at the bottom of bill by Mercy are NOT my problem; you don’t do business this way in retail. I want the list price of these 2 line items refunded. Refund me to my satisfaction, and we can settle this.

Excellent selection of frames and professional sales staff