Cineworld – Cashback, Rebates & Rewards

The branch I go to is the best cinema. It may be further away from where live compared to the other cinemas but this is worth going the extra mile. The cinema tickets may be expensive but unfortunately that's part of the cinema experience. What I really like about this cinema is the following: Their ticket machines actually work. I can simply walk in and order a ticket with a debit/credit card. Done in a few minutes. The salt popcorn is excellent quality because they are fresh and warm. It's even better that they don't mix it with the sweet popcorn. Please keep it that way. The place is kept clean. Usually when you walk into a cinema screen there is always litter leftover from a previous screening. But not this one, the staff do an excellent job of cleaning the cinema fast. Not a single popcorn was found on the floor or on any seat. Please keep it that way. The toilets are also very clean. Spotless, no bad smell lingering. When it comes to buying snacks however, there is the issue of having few staff for too many customers. You have to hire more staff at the counters. The queues are too long and there is very little amount of staff to deal with all these customers. There are plenty of counters but very few staff. That isn't good. Hire more staff. Simple. That way people don't have to wait so long. There is a good underground car park here. Nice and big, I didn't have any problems. This cinema is a good place to take the family. We saw the Super Mario Brothers. The kids had a lot of fun. Overall a Good Cinema.

Great customer service today. I accidentally booked online, tickets for a performance with subtitles. Despite paying with cinema codes via a third party I called customer services ( option 3) on a Sunday and after a short wait got connected and was kindly emailed codes to rebook. They aren't obliged to do that so I was very impressed. Very helpful and considerate.

The customer service I received when needing to refund tickets was excellent. The lady was polite, informative and friendly. Thank you.

I just had an amazing customer service from Katie from Cineworld from Sheffield. I booked my friends to come to the cinema with me to discover that one of our seats had cheese on it. At the time the only solution was to get a plastic bag from the manager as there was no other 4 spaces available to seat on all together so Katie ask me to come to see her afterwards. Well she was just amazing!! She gave me some complementary tickets afterwards to be able to bring my friends again to the cinema. Thank you so much for the warm and the great customer service provided. We will definitely will be coming again! Thank you for your amazing service. Ty ty ty Nancy

Really happy customer 😁😁. Paya was so helpful in customer service and he kindly refundednme the tickets and booking fees as my son was ill and had to go to the doctors this morning and not feeling great for a movie. Super grateful thanks again Paya Adam