Ciate – Cashback, Rebates & Rewards

My delivery arrived and there was an item missing, I got in touch using the online web form and Alex replied within minutes to help. I was super impressed and grateful to receive the missing item the following day - I honestly wasn't expecting it to arrive so quickly but glad it did as I can now take it on holiday with me!

Great customer service. I ordered a foundation but the shade was wrong when it arrived. Alex could t have been more helpful in sending a replacement which is just perfect. I love the new Extraordinary Foundation. Great consistency and coverage.

Ciate is an amazing company with beautifully crafted products that are ethical and cruelty free I purchased the Robert Walsh set and it is stunning and such good value! Alex in customer service is such a credit to the ciate team

Amazing foundation, first foundation I've found to actually do what it says on the bottle. Lasts 16 plus hours, has a great coverage, all perfect. Had one issue with the bottle and after contacting customer services it was rectified and a replacement sent out the same day. Great product and even better customer service

I ordered the advent polishes as a gift. There were issues with the original order that led me contact customer services. They were exceptional in the handling of my bad experience... which was more of the delivery companies issues and not of Ciate! However, they instantly raised a new order of the product which was dispatched without delay and arrived ahead of schedule They had taken note with my comments about the previous packaging, or rather lack of it... and my new order arrived substantially packed and more importantly the goods were in prime condition. As it is a gift... I have not opened it... however, the damaged goods were not requested to be returned so I have removed them from the packaging and donated them to a charity raffle as individual items... I did just keep one shade that I liked and the quality of the polish is excellent and paints on very well. All in all... what was a bad experience (due to delivery issues) the Ciate customer service team were second to none... and I am very pleased with their professionalism. Thanks to Alex