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Does any one here sell spare parts from your unit? I need a new circuit board since mine display is black.. I also need a new gear box to the litter box hatch since the gears are broken. Please e-mail me at: crillecrocodil at hotmail.com or/and call att: 0046-070 746 82 98 Thanks, Christian

Just adding to the many unimpressed reviews. I googled to see what price they are currently to see if I could sell my slightly defective one on for cheap or if I should just dump it. Dump seems to be the answer, but reading through I noticed one person opened up the waste box lid and discovered no ozone generator as it was supposed to have. So if course I took my lid that hasn't been fitted to it since it stopped working (bad connection at the back) 6 months ago, and now I feel even more conned. They haven't even provided what was advertised. I thought it just didn't work well, but not even fitting parts of it that were main selling points feels worse. Anywho, my cats continue to choose the other litter trays over this one, occasionally they do a wee in it but it's too small of a usable area for such a monstrosity of a machine

Faulty product, scam company, refused all attempts at sending a replacement or refund. These guys are genuinely a fraudulent company, don't spend a dime with them.

Bought the box in December 2023 and I ran through troubleshooting issues, after that the box worked without issues and I would give it a 5 star review due to the fast customer service support and communication. Reason for the 0 star is due to the store going out of business (as it appears), their site is down, support e-mail is down and there is no links to buy spare parts. The litter box rubber insert is broken and I'd like to purchase extra, so I may have in case it breaks again. Since shipping takes long, I figured it would be great to have the spare pieces on hand. Unfortunately, it appears as though they are out of business so please DO NOT BUY! OUT OF BUSINESS AND TECH IS NO LONGER SUPPORTED. I'm stuck with a box that I won't be able to maintain which is sad, I really liked this box. I will settle with a known brand such as Litter Robot which has a long time in the business and not going out anytime soon.

I provide the same lack of response from customer service. I am within their one year warranty, makes terrible noise but will not empty. I have filed complaint with attorney general, bbb and with PayPal under the PayPal 180 day purchase protection. I am not sure how this will turn out in an attempt to recover some of the cost, but I encourage everyone fooled by this company to use all resources to get the word out on how bad this product is.