Cellar Rats – Cashback, Rebates & Rewards

Loved all but 1 bottle which was inedible.

Overall, it was a good experience. When I received an attractive promotional offer through Vodafone, my partner and I were intrigued, even though we rarely drink alcohol. My partner, who is obsessed with cool packaging, was especially excited about the idea of cute little bottles with rats on them (yes, we've bought wine before just because of the label). After placing the order, we checked the Trustpilot reviews and were terrified, expecting the worst—but everything turned out fine. We waited about two weeks for the package to arrive. We enjoyed the wines, though I’m not much of a wine expert. To my partner's disappointment, all the labels had the same rat design, and the bottles looked like cough syrup bottles ;) Due to the high subscription price and the fact that we're drinking less and less, I decided to cancel the subscription. Unfortunately, you can't do that online, and since I hate making phone calls for these kinds of things, I opted to send an email requesting cancellation. Today, I saw on my account that the subscription has been successfully canceled. No issues on my end. Thanks for the wine and good luck, Rats!

After having a difficult experience cancelling the service (you’re best contacting them via social media), I found cellar rats to be a superb experience with a nice amount of surprise, and well thought out product design. The wines arrived with information about their origin/body (e.t.c) and arrive in genuinely good quality. The company has done itself a disservice by over promising a little bit in their promotions. But I hope one day this company that offers a genuinely good product/service recovers from the current low review score. I’d feel more inclined to stay with cellar rats if the subscription cancellation process were less tricky.

Brilliant idea and well executed! Great to see start ups thriving!

I'm not really sure why there is a large number of bad reviews. Their box subscription model is fantastic and I haven't seen anything else like it in the market. Fantastic wines, fantastic company.