CDW – Cashback, Rebates & Rewards

I just received a 65" Sony TV from CDW for $360, amazing deal!

They are great!

good product. moderately satisfied.

My office ordered a printer and toner through CDW and it arrived quickly. It wasn't the printer for us we quickly realized and I called the customer service to see if we would be able to return it since the website says once it is open, they don't usually give refunds. We had used it for 2 days and I spoke to a woman named Karen. She was so polite and so helpful and put our return through immediately. I speak to a lot of representatives throughout the day and had to get on here to write a review since I knew they didn't have many good ones on this site. The whole process was very smooth.

I had to heavily edit this review, partly because I was mistaken in one thing, and partly because CDW must have seen this review and the one I left on their company website, and tried to make things right. I ordered an item from another company (not CDW), and they claimed they had it in stock, billed me right away, and even generated a UPS shipping label, to give the illusion that it was moving when it wasn't. Nearly 2 weeks later, I find out the item is on backorder. So I decided to order a second one from another company, which was CDW. I never ordered from CDW before, so I thought I'd give them a chance. Their website says they actually had the item, I ordered it, and there was no notice of backordering. Until two days later. I went back to the CDW website and sure enough, they never even had the item, it's on backorder. I then had two of these items in limbo, with vague dates of shipment. I left nasty reviews here and at CDW, and what do you think happened? Someone there looked a little harder, made some calls, and that item that was supposed to be backordered and not available for another week and a half was in the mail the next day! Or so the UPS tracking says. I have not gotten it yet, and hope it is the right item. We shall see. I claimed in my last review they billed me right away-- not true, it is still just a pending charge. Even though it's supposedly in the mail, my card has not been billed. My mistake, was angry when I typed it. They did ship it with a delivery restriction, which really vexed me. A signature is required, and I can't override that from my end. Usually UPS and FedEx just put it in my garage and then turn the handle to lock it, like it's a big delivery lockbox. Can't do that this time, which is an annoyance that they really should warn you about. I don't know if they do this with all packages, or just ones of a certain dollar value, but it is not a plus. UPS and FedEx allow you to use their websites to authorize a Delivery Release and leave it without a signature, and this is very handy for those of us at work all day. People should be told in advance if this is not allowed. Upped them to 3 stars. Interesting how one day my item is out of stock and won't be shipped for a week and half, then the next day, it's on the way! I hope it was because someone there listened and cared, and wasn't just a mistake. Will update more after it gets here. UPDATE: package arrived right on time, exact item I ordered. Will probably order from them again. Upped them to 4 stars, since they went out of their way to find me my item after I threw a temper tantrum. :-)